Core Values

With each resident we work hard to understand:

• The extent they wish to meet and mix with other residents, our team and visitors.
• The amount of support and assistance they need with personal tasks.
• How they wish to be known and addressed.
• How their living space is arranged
• The toiletries, cosmetics and other personal items and clothing they need.

With each resident our home teams:

• Understand each resident’s physical and mental capabilities and discuss with them and their relatives an individual plan of care
• Actively encourage each resident to be as independent as possible within the boundaries of their personal capabilities.
• Provide aids, activities and an environment which enables each resident to be as independent as they wish.
• Monitor the condition of each resident to try to achieve a balance  between independence and taking unnecessary risks.

Our home teams are committed to:

• Treating every resident with respect and supporting them to preserve their dignity.
• Involving each resident and their relatives in decisions concerning care.
• Taking account of a resident’s past life, experiences, cultural and religious needs.
• Performing personal care with sensitivity, taking into account a resident’s wishes.
• Encouraging residents to build a sense of ownership of their own space.

We want our residents to live rich, fun lives whilst living in our homes so our teams:

• Actively encourage residents to make their own choices about the content of their daily life.
• Provide residents with the information they need to make these choices.
• Provide the environment and encouragement for residents to enjoy taking part in regular exercise.
• Make sure residents have a choice and are involved in their personal affairs, care and lifestyle.
• Provide a choice of safe living spaces and facilities.
• Create safeguards to ensure that any limitations placed on a resident’s choices is justified, explained clearly, and reviewed regularly.