Reviews and the Impact on the Care Seeker Journey

When it comes to looking for care the experience can be a rather daunting one. We know how stressful this time can be for yourself and your loved ones and we want to make it as easy as we can. The start of your care seekers journey in particular can feel like a minefield of information. Who do you trust with the care of your loved? Or where do you even start to look? These questions are no doubt the first things to have crossed your mind when in this difficult situation.

Many of us will turn to the internet on an information gathering quest to gain a better insight in to the care sector and what is on offer for those that require full time care. But can what you find be trusted? In a recent article the Head of the Care Quality Commission (CQC) Sir Julian Hartley, has stated that we should no longer trust the ratings provided by the regulatory organisation (Full Article Here). The understanding that the average age of an inspection by CQC is now around 4 years and as we know a lot of things can change in this time frame. Furthermore, he has advised that the number of inspections of care services has dropped from 15,800 to only 2,500 in the last 12 months meaning our CQC ratings are a little outdated. So, if the ratings of CQC can no longer be a trusted source of assurance where can you turn?

We at the We Care Group believe that the most up to date and accurate form of trust comes from our residents. We ask you to look toward our live review updates and listen to those people who have trusted us to care for their loved ones. We use a number of review rating platforms across the care sector to provide the most rounded, honest and trustworthy reviews from our homes, including Carehome.co.uk, Autumna and Lottie to name a few. We are thrilled to state that our current Carehome.co.uk score of 9.3 is continually growing. And with an average score of 94% on OpenScore for our We Care Group homes we can honestly say that our reviews really do reflect the high level of care and support we offer in our services. We want you to be confident in your search for the perfect care home and we understand how every step of this journey has its own challenges. Our review ratings and testimonials speak for those treasured people who have chosen our care.

The next step we believe holds true trust would be a face-to-face visit to one of our homes. We encourage each and every care seeker to visit us at our homes to really get a feel for the love and care we offer our residents. Each of our reviews comes from the heart of a family member or resident that has lived experience in our settings and we believe you should experience our hospitality first hand. You need to know that the home you are choosing is the right fit for your loved one, let us give you the opportunity to see how much each of our homes could provide the warm, safe and supportive environment you are looking for. Contact our homes today to arrange a visit.