Our Values
We Care Group is an organisation that is built upon core values that weave through everything we do, putting our residents at the heart of everything we do. We are a leading provider of specialist nursing, residential and dementia care homes for older people living with a range of high acuity needs where we strive to provide a happy, safe and homely environment to all residents. Our vision is to deliver the best possible person-centred care so that our residents feel safe, happy and secure – we want our homes to be their homes.
We work with residents, their families and friends to understand their unique needs and preferences. We don’t make assumptions about the care they are going to need, or put in place a standard care plan. Our plans and our approach are tailored to individual residents – it is a truly person-centred approach.
Our Core Values
We want to be the first choice for those who are looking for a homely environment for a loved one, those who commission care for older people, and be the first choice for people looking for a rewarding career in health and social care.
Our organisation is built upon three core values that weave through everything we do:
Family – We want you to feel like you are part of our Family. We will be here to support you.
Honesty – We will always be honest with you and you will always be informed about what is happening within the organisation.
Respect – We want everyone to feel respected within the organisation.
Privacy
With each resident we work hard to understand:
- The extent they wish to meet and mix with other residents, our team and visitors.
- The amount of support and assistance they need with personal tasks.
- How they wish to be known and addressed.
- How their living space is arranged
- The toiletries, cosmetics and other personal items and clothing they need.
Independence
With each resident our home teams:
- Understand each resident’s physical and mental capabilities and discuss with them and their relatives an individual plan of care
- Actively encourage each resident to be as independent as possible within the boundaries of their personal capabilities.
- Provide aids, activities and an environment which enables each resident to be as independent as they wish.
- Monitor the condition of each resident to try to achieve a balance between independence and taking unnecessary risks.
Dignity
Our home teams are committed to:
- Treating every resident with respect and supporting them to preserve their dignity.
- Involving each resident and their relatives in decisions concerning care.
- Taking account of a resident’s past life, experiences, cultural and religious needs.
- Performing personal care with sensitivity, taking into account a resident’s wishes.
- Encouraging residents to build a sense of ownership of their own space.
Choice
We want our residents to live rich, fun lives whilst living in our homes so our teams:
- Actively encourage residents to make their own choices about the content of their daily life.
- Provide residents with the information they need to make these choices.
- Provide the environment and encouragement for residents to enjoy taking part in regular exercise.
- Make sure residents have a choice and are involved in their personal affairs, care and lifestyle.
- Provide a choice of safe living spaces and facilities.
- Create safeguards to ensure that any limitations placed on a resident’s choices is justified, explained clearly, and reviewed regularly.