Welcome to Knowles Court Care Home

Knowles Court is part of We Care Group, a family-run organisation committed to providing compassionate, person-centred nursing and residential care. Our three core values – Family, Honesty and Respect – guide everything we do. They shape how we care for our residents, support our staff, and work closely with families to create a warm, welcoming environment where everyone feels valued and respected.

The home is registered and inspected by the Care Quality Commission (CQC), and our most recent inspection in April 2025 awarded us a Good rating.

Knowles Court is made up of five specialised units, allowing us to provide care for up to 146 residents. We have a wide range of specialist equipment (including hoists, stand aids and baths) to support a range of complex care requirements. Our dedicated staff are on hand around the clock, ensuring support is always available – whether it’s for personal care, a friendly chat, or a comforting cup of tea.

We place a strong emphasis on training, ensuring all staff complete mandatory courses such as safeguarding, infection control, and medication management. Beyond this, our team also receives additional specialist training tailored to the needs of our residents, including dementia care, moving and handling, and end-of-life care. Regular refresher courses and continuous professional development help our staff stay up to date with best practices, giving families confidence that their loved ones are in skilled, knowledgeable hands.

All bedrooms are bright and airy, and residents are encouraged to personalise their bedroom as much as possible so that it feels like a ‘home from home.’

We provide a nurse call bell and TV point in all bedrooms.  Residents can also purchase individual telephone services/Sky TV packages for their bedrooms if they wish to do so. The home is accessible for wheelchair users, and handrails are available in all communal areas. We have a range of specialist equipment to meet the needs of our residents.

Our chef teams use great ingredients to provide freshly prepared, nutritionally balanced meals based on regularly changing, seasonal menus. We make mealtimes an occasion for our residents, enabling them to enjoy their food in welcoming surroundings and catered for by our care teams. Residents always have multiple options to choose from at all meal times and can opt for something different if they change their minds when the food arrives.

We make sure our residents start the day right with a filling breakfast including cereals, fruit, toast and porridge, plus a daily changing choice of hot options. Our Residents are welcome to have breakfast any time they desire, and we are happy to accommodate their morning schedule. Between Breakfast and Lunch, we offer mid-morning cake and coffee.

Here lunch is the main meal of the day – enabling residents to dine together in a restaurant-style environment and providing a choice of hot meals and the option of soup or a sandwich for those that don’t want something quite as filling. Lunch is finished with delicious desserts, all prepared on-site by our chef teams.

And then, between lunch and supper, it’s mid-afternoon tea time with mouth-watering freshly baked cakes that our residents and team members enjoy together, making afternoon tea an activity in itself. After supper, during the night, lighter meal options are provided in the evening, and fresh fruit and snacks are available throughout the day to keep resident’s nourished, energised and satisfied

Management Team

The Manager of Knowles Court has a wealth of experience working in the care sector, and oversees the day to day running of the Home. The Deputy Manager supports the Manager role and takes charge in their absence. Nurses, Senior Carers and Carers tend to the care of residents.

Care Team

All our Senior Carers hold or are working toward an NVQ Level 3 in Health and Social Care and of our care staff more than 50% hold an NVQ Level 2 with others who are working toward this qualification.

Support Team

The Admin and Head Office team are responsible for dealing with fees and clients’ personal allowance, suppliers’ invoices and payroll.

Domestic and Maintenance staff ensure the home is a safe and clean environment at all times, following the regulations set by COSHH, HSE and IPC.

Our cooks work on alternate days preparing and providing meals to our residents 3 times a day to meet each individual’s dietary needs.

Knowles Court Care Home invests in a wide range of training for all our staff members, not only do we complete the mandatory training, but we also complete additional training courses such as Catheter Care, Challenging Behaviour, Malnutrition Universal Screening Tool, Dysphasia, Common Health Problems, End of Life Care and much more. All our staff re-train every year in dementia to keep our knowledge up to date to ensure we provide the best care.

Therapeutic activities are available for all our residents including those living with dementia; these include normal recreational events. Activities are planned and actioned through our Activities Co-ordinator; a 4 weekly plan is available.

Meaningful Days, Every Day

At We Care Group, we believe great care is about more than meeting physical needs – it’s about helping every resident enjoy a life filled with purpose, connection and happiness. That’s why we use the Oomph! Wellbeing & Activities Platform to support our daily activities programme.

Every resident is unique, and their activities should be too. Oomph! helps our team create personalised experiences based on each person’s interests, hobbies and abilities. From music, arts and crafts and baking to gentle exercise, gardening and reminiscence sessions, our varied programme encourages residents to stay active, engaged and connected.

Taking part in meaningful activities supports both physical and emotional wellbeing. It helps maintain mobility and confidence, encourages friendships, reduces feelings of loneliness and provides valuable mental stimulation. Most importantly, it enables residents to continue enjoying the things that bring them joy.

For families, this means the reassurance of knowing their loved one is living each day with purpose. By spending less time planning and more time with residents, our wellbeing team can focus on creating moments that matter, helping every person feel valued, included and truly at home.