Welcome to Knowles Court Care Home
Providing accommodation for up to 146 individuals who require Nursing or Dementia care.
About the Knowles Court Care Home
The Home provides dementia and residential care. Knowles Court completes a comprehensive pre-admission assessment to ensure staff are able to meet an individual’s needs alongside a detailed, person-centred care plan. Delivering the kindest of care to all of our residents, offering choice, independence and dignity. Ensuring consistent good quality care, and meeting the changing needs of our Residents.
The home is accessible to wheelchair users and specialist equipment is provided to support the needs of residents, such as Hoists, stand aids and specialist baths.
Chefs at Knowles Court pride themselves in knowing the tastes of their Residents and preparing a choice of home-cooked, fresh, nutritional meals to cater for any dietary and cultural needs. If Residents wish to dine with their relatives this can be arranged our Residents also have protected mealtimes. There are no restrictions on visiting times and pets are welcome to visit the home.
Types of Care
Residential care is long-term care provided to adults who are staying in a residential setting rather than in their own home. Our homes provide accommodation, meals, daily activities and personal care such as washing and eating. Each of our residential care homes is unique, designed to make the most of the home environment and its surroundings and with a focus on making sure that residents lead a happy, fulfilling and healthy life whilst in our care, in a home they feel safe and secure in. We want our homes to be their homes.
Palliative care is provided predominantly in our nursing homes and is focused on managing pain and making your loved one as comfortable as possible, ensuring they receive the care they want, where and how they want it, in their final moments.
Our caring and empathetic teams provide highly sensitive and compassionate end-of-life care within our nursing homes, working with your loved one and their family, as well as their GP and other health professionals, to plan their care.
We Care Group provides dementia care in both a residential and nursing setting. Each of our homes that support people living with dementia is uniquely designed to make residents feel comfortable in their homes. Corridors are filled with photos and murals to evoke fond memories from the past as well as memorabilia to encourage stimulation. Colours are used throughout the home to create positive associations and trigger the right response to a situation and the food and menus are designed to cater specifically for residents with dementia. Several of our homes even have a dementia garden creating a sensory experience in a beautiful setting.
Specialist teams are on hand day and night to provide emotional and practical support to our residents, making sure they feel completely at home in their environment. Each resident’s personalised care plan is designed to support them in living with dementia in a positive way and in addition to any medical requirements, covers everything from mealtimes, hobbies and habits to activities that will stimulate their senses and engage them in a way that is fulfilling whilst at all times respecting a resident’s privacy and independence.
Bariatric care is provided in both a residential and nursing setting depending on a resident’s needs. Our teams are trained to support bariatric residents with their mobility, provide the right type of care to meet individual needs (including for example, keeping wounds clean), as well as supporting bariatric residents with their daily tasks. Our chef teams make sure dietary requirements and plans are followed whilst also being considerate to any preferences our bariatric residents may have.
- Wi-fi available
- En-suite rooms
- Step-free access
- Activity classes
- Day trips
- Exercise classes
- Flexible mealtimes
- Night bite menu
- Private dining
- Relatives meal with residents
- Special dietary requirements
- TV lounge
- Wheelchair access
- Walk-in shower
- Single Rooms
- Double Rooms
- Rooms with ensuite WC
Activities & Services
Does the Home offer Activities for residents?
A programme of events & activities is organised monthly and includes
- Visits from entertainers & musicians
- Keep fit sessions
- Art & craft activities
- Choir practice
- Weekly bingo afternoon
Are residents encouraged to participate in activities?
Yes. Residents are encouraged to participate in activities & interact with other residents, but resident’s preferences are always respected.
What other services are offered?
A hairdresser visits every week, a chiropodist every 6 weeks and communions are held once a month. Also we have a short interdenominational church service each month. Eye tests can be conducted in the home and visits to the dentist can be arranged.
I would like to make a complaint. How can I do this?
There are a number of ways to make a complaint. You can make a complaint to the manager of the home, the registered manager will follow this through accordingly.
Alternatively, you can contact the Operations Director Tracy Johnson at: Tracy@wecaregroup.co.uk or use our contact form to report your complaint.
All complaints will be dealt with confidentially.
Please refer to our Management of Complaints for further information.
Food & Diet
Are personal likes & dislikes taken into consideration in menu planning?
Yes, we take residents’ preferences into consideration when planning menus and choices are available at all mealtimes.
We encourage residents to give us feedback on the food at the regular Residents’ meetings.
Does a Dietitian get involved with residents who need special diets?
Yes, we assess changes in residents eating habits and when there is cause for concern the local SALT department (a team of dietary professionals) visit the residents concerned and advise what is required.
Are snacks available?
Yes. Snacks and drinks are available throughout the day and evening.
Are all your homes registered?
Yes. All homes are fully registered with the Care Quality Commission and the local authority.
Our latest CQC inspection report can be seen on the CQC website: www.cqc.org.uk or you can request a copy from us.
Can I keep my own GP?
As long as the practice you are registered with is happy to travel to the nursing home it is possible to keep your GP.
If not, there are several good GP practices nearby where some of our residents are registered.
Is a Doctor available at all times?
Yes, we have access to GPs at all times and for emergencies, we have a Hospital close by ambulance.
Does the home have care plans for residents?
A comprehensive care plan is formulated for each resident which reflects their individual needs. These are shared with relatives and updated regularly.
Each Resident has a named key worker.
Knowles Court Care Home is registered to provide care for both males and females as follows:
- Caring for adults over 65 years – 146 places
- Caring for adults under 65 years – 146 places
- People living with dementia – 146 places
- People who require nursing or personal care – 31 places
The maximum number of Residents allowed at any one time is 146.
The Home intends:
- To meet the needs of Residents who require the security of having staff available 24 hours per day
- To help maintain independence as far as possible, while providing personal care and attention to those whose needs require such assistance
- To provide a warm, friendly and homely atmosphere with necessary rules and regulations being kept to a minimum
- To help maintain dignity and privacy for all Residents at all times by respecting their wishes and treating them as individuals.
All bedrooms are bright and airy, and residents are encouraged to personalise their bedroom as much as possible so that it feels like a ‘home from home.’
We provide a nurse call bell and TV point in all bedrooms. Residents can also purchase individual telephone services/Sky TV packages for their bedrooms if they wish to do so. The home is accessible for wheelchair users, and handrails are available in all communal areas. We have a range of specialist equipment to meet the needs of our residents.
Our chef teams use great ingredients to provide freshly prepared, nutritionally balanced meals based on regularly changing, seasonal menus. We make mealtimes an occasion for our residents, enabling them to enjoy their food in welcoming surroundings and catered for by our care teams. Residents always have multiple options to choose from at all meal times and can opt for something different if they change their minds when the food arrives.
We make sure our residents start the day right with a filling breakfast including cereals, fruit, toast and porridge, plus a daily changing choice of hot options. Our Residents are welcome to have breakfast any time they desire, and we are happy to accommodate their morning schedule. Between Breakfast and Lunch, we offer mid-morning cake and coffee.
Here lunch is the main meal of the day – enabling residents to dine together in a restaurant-style environment and providing a choice of hot meals and the option of soup or a sandwich for those that don’t want something quite as filling. Lunch is finished with delicious desserts, all prepared on-site by our chef teams.
And then, between lunch and supper, it’s mid-afternoon tea time with mouth-watering freshly baked cakes that our residents and team members enjoy together, making afternoon tea an activity in itself. After supper, during the night, lighter meal options are provided in the evening, and fresh fruit and snacks are available throughout the day to keep resident’s nourished, energised and satisfied
Samantha Whinry is the Home Manager and she oversees the day to day running of the Home. The Deputy Manager supports the Manager role and takes charge in her absence. Senior Carers and Carers tend to the care of residents.
The Admin and Head Office team are responsible for dealing with fees and clients’ personal allowance, suppliers’ invoices and payroll.
Our cooks work on alternate days preparing and providing meals to our residents 3 times a day to meet each individual’s dietary needs.
Knowles Court Care Home invests in a wide range of training for all our staff members, not only do we complete the mandatory training, but we also complete additional training courses such as Catheter Care, Challenging Behaviour, Malnutrition Universal Screening Tool, Dysphasia, Common Health Problems, End of Life Care and much more. All our staff re-train every year in dementia to keep our knowledge up to date to ensure we provide the best care.
Therapeutic activities are available for all our residents including those living with dementia; these include normal recreational events. Activities are planned and actioned through our Activities Co-ordinator; a 4 weekly plan is available.
Here at Knowles Court Care Home, we have a dedicated activities coordinator responsible for creating a monthly activities calendar. We Care Group provides the activities coordinators with all the tools necessary to enhance the well-being of our Residents.
As we have residents with dementia, it is crucial to have daily activities that help keep their minds sharp. We focus on the sensory stimulation for our residents, which means we have activities that stimulate their senses (taste, smell, vision, hearing and touch)
Besides the wide range of sensory stimulation and activities, each Home has a 40 inches interactive table. In the past year, WCG invested in getting a Sharp Interactive table to each Home to aid the activities coordinators to provide a more person-centred and one-on-one session to low mobility Residents or Residents who prefer not to socialise.
In Knowles Court Care Home, we believe in helping enrich the lives of people with dementia to ensure they are happy and fulfilled.
What are the interactive tables?
We Care Group believe in the importance of technology for the betterment of life, and that is why we invested in the Interactive Tables in the past year. The interactive is a 40 inches, scratch resistance, durable pad with an integrated Android operating system. It had up to 10 touchpoints, which means two residents and one carer simultaneously can use it.
Research on the neuropathology of dementia and the science of play establishes that people in the later stages of dementia can still experience three primary outcomes of the game:
All three outcomes can be achieved through residents interaction with the table and the carer guidance.
As the interactive digital tables have an android operating system, our activities coordinators and home managers can download multiple applications. From brain training, memory to puzzle apps.
The table can be utilised in several different ways as follows:
- Dementia and Brain training apps and games
- Collaborative games (multi-user)
- Listening to music
- Keep fit lessons, sing along & quizzes
- Watching films and documentaries
- Viewing the internet
- Skype calling
- Staff training
- Memory learning
- Cognitive improvement
- Aid sensory impairment
- Working as a group
- Encourage general rehabilitation
- Adding a video camera to talk remotely to residents family and friends
This technology adds to our well-being, and the activities mix helps us keep our Residents sharp, happy and entertained.
Self-Funded price starting at £700
(These prices are only a guideline, please contact Knowles Court Care Home to find out the exact price for your requirements.)
For information about local authority financial support available, please check the care cost calculator
Contact Knowles Court Care Home
Please complete the contact information below and let us know your needs. Upon receipt of your information one of our team members will reach out.
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