Welcome to Sycamore House Care Home

Sycamore House Care Home in Hull offers Residential and Dementia care for the elderly. We aim to provide every Resident with a safe place to live that promotes:

• Hospitality
• Dignity
• Comfort
• Care

These are our core values and combined with our excellent facilities we ensure a comprehensive care service is delivered in a non-institutionalised setting.

Here at Sycamore House, we are all fully trained in Dementia Care.

Over the years the Home Manager and Deputy have come across, and are experienced in managing, various types of dementia such as Frontotemporal Dementia, Alzheimer’s, Parkinson, Dementia with Lewy bodies and many other types.

We accept people with challenging behaviour and will work with family, friends and the individual to reduce this and provide a calming atmosphere to live in.

Sycamore House Care Home is part of the We Care Group that operates other successful Nursing  and Residential Care Homes. The Home is registered and inspected by Care Quality Commission (CQC) to provide care as follows:

• People living with Dementia
• Physical living with Disabilities
• People who require Personal care

The maximum number of Service Users allowed at any one time is 36

Sycamore aims to continually provide its residents with a secure, relaxed, and homely environment in which their care, well-being and comfort are of prime importance.

Carers will always strive to preserve and maintain the dignity, individuality and privacy of all residents and in so doing will be sensitive to the residents’ ever-changing needs. Such needs may be medical/therapeutic (for physical and mental welfare), cultural, psychological, spiritual, emotional and social, and residents are encouraged to participate in the development of their individualised Care Plans in which the involvement of family and friends may be appropriate and is greatly valued.

All Care staff within the home will be appropriately qualified to deliver the highest standards of care. A continuous staff training programme is implemented to ensure that these high standards are maintained in line with the latest initiatives and developments in Care Practices as may be laid down in appropriate legislation, regulations and Care Standards.

Our chef teams use great ingredients to provide freshly prepared, nutritionally balanced meals based on regularly changing, seasonal menus. We make mealtimes an occasion for our residents, enabling them to enjoy their food in welcoming surroundings and catered for by our care teams. Residents always have multiple options to choose from at all meal times and can opt for something different if they change their minds when the food arrives.

We make sure our residents start the day right with a filling breakfast including cereals, fruit, toast and porridge, plus a daily changing choice of hot options. Our Residents are welcome to have breakfast any time they desire, and we are happy to accommodate their morning schedule. Between Breakfast and Lunch, we offer mid-morning cake and coffee.

Here lunch is the main meal of the day – enabling residents to dine together in a restaurant-style environment and providing a choice of hot meals and the option of soup or a sandwich for those that don’t want something quite as filling. Lunch is finished with delicious desserts, all prepared on-site by our chef teams.

And then, between lunch and supper, it’s mid-afternoon tea time with mouth-watering freshly baked cakes that our residents and team members enjoy together, making afternoon tea an activity in itself. After supper, during the night, lighter meal options are provided in the evening, and fresh fruit and snacks are available throughout the day to keep resident’s nourished, energised and satisfied

Management Team

Teresa is a Registered Manager with 28 years of experience. Her main interest and experience are in managing successful care homes housing elderly and frail Residents, some of which have mental health issues. Teresa is very experienced in care homes and is committed to providing a high-quality service. She is ultimately responsible for the effective and professional running of the care home but will allocate time to discuss any aspect of our Residents care or any problems they may be experiencing.

 Deputy Manager, Senior Carers and Carers tend to the care of Residents

Care Team

Sycamore House has 35 members of staff: 27 of whom are directly involved with providing care for Residents and between them have over 100 years of care experience within the Home. Of the 27 Care staff, over 50% hold an NVQ level 2 or above in Health and Social Care.

Support Team

The Admin and Head Office team are responsible for dealing with fees and clients personal allowance, suppliers’ invoices and payroll.

Domestic and Maintenance staff ensure the home is a safe and clean environment at all times, following the regulations set by COSHH, HSE and IPC.

Our cooks work on alternate days preparing and providing meals to our residents 3 times a day to meet each individual’s dietary need.

Sycamore House Care Home invests in a wide range of training for all our staff members, not only do we complete the mandatory training, but we also complete additional training courses such as Catheter Care, Challenging Behaviour, Malnutrition Universal Screening Tool, Dysphasia, Common Health Problems, End of Life Care and much more. All our staff re-train every year in dementia to keep our knowledge up to date to ensure we provide the best care.

Therapeutic activities are available for all our residents including those living with dementia; these include normal recreational events. Activities are planned and actioned through our Activities Co-ordinator; a 4 weekly plan is available.

Here at Sycamore House Care Home, we have a dedicated activities coordinator responsible for creating a monthly activities calendar. We Care Group provides the activities coordinators with all the tools necessary to enhance the well-being of our Residents. Each Home is a NAPA (National Activities Provider Association) member, which means each month, we receive a variety of activities and ideas; our activities coordinators can also get trained and develop their skills as well-being coordinators.

As we have residents with dementia, it is crucial to have daily activities that help keep their minds sharp. We focus on the sensory stimulation for our residents, which means we have activities that stimulate their senses (taste, smell, vision, hearing and touch)

Besides the wide range of sensory stimulation and activities, each Home has a 40 inch interactive table. In the past year, WCG invested in getting a Sharp Interactive table to each Home to aid the activities coordinators to provide a more person-centred and one-on-one session to low mobility Residents or Residents who prefer not to socialise. 

In Sycamore House Care Home, we believe in helping enrich the lives of people with dementia to ensure they are happy and fulfilled.