Welcome to Saltshouse Haven Care Home

About Saltshouse Haven

At Saltshouse Haven, an extensively trained team of staff provide residential care, including care for adults diagnosed with dementia. Packages available include respite, convalescence and palliative provision.

This homely facility is equipped for modern care practice, having its own assisted bathrooms and shower rooms, and furniture to fit different levels of physical mobility. A light and airy conservatory are great for unwinding.

Meals can be taken in the dining room or in the privacy of residents’ own rooms, with mid-morning and afternoon treats also available, and personal tastes accounted for.

Many hobbies have been embraced by residents, individually and as a group, with film screenings and musical afternoons proving popular and monthly events that include a ‘Best of British’ celebration.

Saltshouse Haven Care Home is part of a wider group that operates other successful Nursing and Residential Care Homes. The Home is registered and inspected by Care Quality Commission (CQC) to provide care as follows:

• People living with Dementia
• Old age, not falling within any other category (OP)
• People living with Physical Disability
• People how require Personal Care

The maximum number of Service Users allowed at any one time is 150.

Saltshouse Haven Care Home aims to continually provide its residents with a secure, relaxed, and homely environment in which their care, well-being and comfort is of prime importance.

Carers will always strive to preserve and maintain the dignity, individuality and privacy of all residents and in so doing will be sensitive to the residents’ ever-changing needs. Such needs may be medical / therapeutic (for physical and mental welfare), cultural, psychological, spiritual, emotional and social, and residents are encouraged to participate in the development of their individualised Care Plans in which the involvement of family and friends may be appropriate and is greatly valued.

All Care staff within the home will be appropriately qualified to deliver the highest standards of care. A continuous staff training programme is implemented to ensure that these high standards are maintained in line with the latest initiatives and developments in Care Practices as may be laid down in appropriate legislation, regulations and Care Standards

Saltshouse Haven is a purpose-built Care Home comprising of five separate bungalow-style lodges. The home is situated in a peaceful community in the city of Hull while being located close to local shops and amenities.

The accommodation at Saltshouse Haven comprises 150 beds, each lodge is 30 bedded; Bilton, Coniston, Meaux, Preston and Seaton. Within the lodges, there are several lounges for Residents to relax and pursue their hobbies and their interests and a lovely dining room together with a conservatory. All the units are able to cater for individuals with different needs; however, before placement, all residents are assessed to ensure that they will fit in with the current client group in the unit.

All rooms are fully furnished and are equipped with a nurse call system and a smoke detector. There are T.V points in all rooms and each bedside table has a lockable drawer for personal effects. Residents wishing to have their own telephone will need to make their own arrangements. All our bedrooms and living spaces are fitted with domestic furniture and lighting and are easily accessible by wheelchair.

For those Residents who need assistance in bathing, we have bathrooms that are easily accessible by both staff and Residents. Specialist equipment, which includes hoists, grab rails and aids, have all been provided to maximise the independence of our Residents. Doorways that require wheelchair access all have the required opening width.

There are ample toilet facilities and bathing areas provided, within close proximity to all Residents.

Senior staff are on duty 24 hours a day to ensure continuing high-quality care, and they are assisted by trained Care Assistants to ensure that personalised care and attention is provided to each Resident to maintain their dignity, self-respect and esteem.

Additional charges will be payable by the Resident or their relative for hairdressing, other ancillary medical services and for personal requirements such as newspapers and clothing.

All hot water taps have temperature control and are checked weekly to ensure the right temperature for the comfort and convenience of our Residents.

Residents are invited to personalise their bedrooms by bringing their own ornaments, pictures and any other objects of personal significance into the home. Furniture can be brought in by prior arrangement.

Our Chefs prepare top quality food on the premises. Fresh local produce is delivered daily. Residents can choose their meals from our varied and tempting menus which are displayed daily to ensure individual choices can be met. All tastes and special dietary requirements are catered for.

Our chef teams use great ingredients to provide freshly prepared, nutritionally balanced meals based on regularly changing, seasonal menus. We make mealtimes an occasion for our residents, enabling them to enjoy their food in welcoming surroundings and catered for by our care teams. Residents always have multiple options to choose from at all meal times and can opt for something different if they change their minds when the food arrives.

We make sure our residents start the day right with a filling breakfast including cereals, fruit, toast and porridge, plus a daily changing choice of hot options. Our Residents are welcome to have breakfast any time they desire, and we are happy to accommodate their morning schedule. Between Breakfast and Lunch, we offer mid-morning cake and coffee.

Here lunch is the main meal of the day – enabling residents to dine together in a restaurant-style environment and providing a choice of hot meals and the option of soup or a sandwich for those that don’t want something quite as filling. Lunch is finished with delicious desserts, all prepared on-site by our chef teams.

And then, between lunch and supper, it’s mid-afternoon tea time with mouth-watering freshly baked cakes that our residents and team members enjoy together, making afternoon tea an activity in itself. After supper, during the night, lighter meal options are provided in the evening, and fresh fruit and snacks are available throughout the day to keep resident’s nourished, energised and satisfied.

Our Management

Donna is a Registered General Nurse (RGN) with over 40 years of experience. Her main interest and experience are in managing successful care homes housing elderly and frail Residents, some of who have mental health issues. Donna oversees the day to day running of the 5 Units making up Saltshouse Haven. The Deputy Manager assists Donna in her role and manages the home in her absence. Senior Carers and Carers tend to the care of residents.

Care Team

Saltshouse Care Home has 124 members of staff: 85 of whom are directly involved with providing care for our Residents. Between them, they have over 100 years of care experience. All our Senior Carers hold an NVQ Level 3 in Health and Social Care and more than 40% of staff hold an NVQ Level 2 and others are working towards it.

Support Team

The Admin and Head Office team are responsible for dealing with fees and clients personal allowance, suppliers’ invoices and payroll.

Domestic and Maintenance staff ensure the home is a safe and clean environment at all times, following the regulations set by COSHH, HSE and IPC.

Our cooks work on alternate days preparing and providing meals to our residents 3 times a day to meet each individual’s dietary need.

Saltshouse Haven invests in a wide range of training for all our staff members, not only do we complete the mandatory training, we also complete additional training courses such as Catheter Care, Challenging Behaviour, Malnutrition Universal Screening Tool, Dysphasia, Common Health Problems, End of Life Care and much more. All our staff re-train every year in dementia to keep our knowledge up to date to ensure we provide the best care.

Therapeutic activities are available for all our residents including those living with dementia; these include normal recreational events. Activities are planned and actioned through our Activities Co-ordinator; a 4 weekly plan is available.

Here at Saltshouse Haven, we have a dedicated activities coordinator responsible for creating a monthly activities calendar. We Care Group provides the activities coordinators with all the tools necessary to enhance the well-being of our Residents. Each Home is a NAPA (National Activities Provider Association) member, which means each month, we receive a variety of activities and ideas; our activities coordinators can also get trained and develop their skills as well-being coordinators.

As we have residents with dementia, it is crucial to have daily activities that help keep their minds sharp. We focus on the sensory stimulation for our residents, which means we have activities that stimulate their senses (taste, smell, vision, hearing and touch)

Besides the wide range of sensory stimulation and activities, each Home has a 40 inch interactive table. In the past year, WCG invested in getting a Sharp Interactive table to each Home to aid the activities coordinators to provide a more person-centred and one-on-one session to low mobility Residents or Residents who prefer not to socialise. 

At Saltshouse Haven, we believe in helping enrich the lives of people with dementia to ensure they are happy and fulfilled.