“If it’s not good enough for my mother, it’s not good enough for anyone.” Bernie Suresparan, Chief Executive Officer, We Care Group
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Providing accommodation for up to 31 individuals who require Residential or Dementia care.
Situated in a lovely residential area of West Kirby, Wirral, The Dales Care Home is a 31-bedded care home which provides specialist residential care for older people.
The Dales is a warm, welcoming and friendly home that has some wonderful spaces to relax in and enjoy company, including a large lounge area and dining room. It has a lovely garden and patio area which is particularly popular with residents in warmer weather.
All the bedrooms are spacious and residents are encouraged to personalise their rooms to make them feel more at home.
Residential care is long-term care provided to adults who are staying in a residential setting rather than in their own home. Our homes provide accommodation, meals, daily activities and individual care such as personal hygiene and nutrition. Each of our residential care homes is unique, designed to make the most of the home environment and its surroundings and with a focus on making sure that residents lead a happy, fulfilling and healthy life whilst in our care, in a home they feel safe and secure in. We want our homes to be their homes.
We Care Group provides dementia care in both a residential and nursing setting. Each of our homes that support people living with dementia is uniquely designed to make residents feel comfortable in their homes. Corridors are filled with photos and murals to evoke fond memories from the past as well as memorabilia to encourage stimulation. Colours are used throughout the home to create positive associations and trigger the right response to a situation and the food and menus are designed to cater specifically for residents with dementia. Several of our homes even have a dementia garden creating a sensory experience in a beautiful setting.
Specialist teams are on hand day and night to provide emotional and practical support to our residents, making sure they feel completely at home in their environment. Each resident’s personalised care plan is designed to support them in living with dementia in a positive way and in addition to any medical requirements, covers everything from mealtimes, hobbies and habits to activities that will stimulate their senses and engage them in a way that is fulfilling whilst at all times respecting a resident’s privacy and independence.
Palliative care is provided predominantly in our nursing homes and is focused on managing pain and making your loved one as comfortable as possible, ensuring they receive the care they want, where and how they want it, with dignity and respect in their final moments.
Our caring and empathetic teams provide highly sensitive and compassionate end-of-life care within our nursing homes, working with your loved one and their family, as well as their GP and other health professionals, to plan their care.
Bariatric care is provided in both a residential and nursing setting depending on a resident’s needs. Our teams are trained to support bariatric residents with their mobility, provide the right type of care to meet individual needs (including for example, keeping wounds clean), as well as supporting bariatric residents with their daily tasks. Our chef teams make sure dietary requirements and plans are followed whilst also being considerate to any preferences our bariatric residents may have.
The Dales Care Home is part of a group that runs successful Nursing and Residential Care Homes. The Home is registered and inspected by Care Quality Commission (CQC) to provide outstanding care as follows:
The maximum number of Residents allowed at any one time is 31.
The Dales Care Home aims to continually provide its residents with a secure, relaxed, and homely environment in which their care, well-being and comfort is of prime importance.
Carers will always strive to preserve and maintain the dignity, individuality and privacy of all residents and in so doing will be sensitive to the residents’ ever-changing needs. Such needs may be medical / therapeutic (for physical and mental welfare), cultural, psychological, spiritual, emotional and social, and residents are encouraged to participate in the development of their individualised Care Plans in which the involvement of family and friends may be appropriate and is greatly valued.
All Care staff within the home will be appropriately qualified to deliver the highest standards of care. A continuous staff training programme is implemented to ensure that these high standards are maintained in line with the latest initiatives and developments in Care Practices as may be laid down in appropriate legislation, regulations and Care Standards.
All bedrooms are bright and airy, and residents are encouraged to personalise their bedroom as much as possible so that it feels like a ‘home from home.’
We provide a nurse call bell and TV point in all bedrooms. Residents can also purchase individual telephone services/Sky TV packages for their bedrooms if they wish to do so. The home is accessible for wheelchair users, and handrails are available in all communal areas. We have a range of specialist equipment to meet the needs of our residents.
Our chef teams use great ingredients to provide freshly prepared, nutritionally balanced meals based on regularly changing, seasonal menus. We make mealtimes an occasion for our residents, enabling them to enjoy their food in welcoming surroundings and catered for by our care teams. Residents always have multiple options to choose from at all meal times and can opt for something different if they change their minds when the food arrives.
We make sure our residents start the day right with a filling breakfast including cereals, fruit, toast and porridge, plus a daily changing choice of hot options. Our Residents are welcome to have breakfast any time they desire, and we are happy to accommodate their morning schedule. Between Breakfast and Lunch, we offer mid-morning cake and coffee.
Here lunch is the main meal of the day – enabling residents to dine together in a restaurant-style environment and providing a choice of hot meals and the option of soup or a sandwich for those that don’t want something quite as filling. Lunch is finished with delicious desserts, all prepared on-site by our chef teams.
And then, between lunch and supper, it’s mid-afternoon tea time with mouth-watering freshly baked cakes that our residents and team members enjoy together, making afternoon tea an activity in itself. After supper, during the night, lighter meal options are provided in the evening, and fresh fruit and snacks are available throughout the day to keep resident’s nourished, energised and satisfied
Amy Connah is the Manager at The Dales. She has worked her way through the ranks for the past 10 years, from Carer to Office Manager and furthering her career progression to become the Home Manger. In 2015, Amy became Office Manager whilst undertaking her NVQ LEVEL 5 in leadership and management. Then in 2017, she became the acting Home Manager for the Dales. Amy’s background in hospitality and customer service allows her to build connections within the community, Residents and Stakeholders. She is actively engaged in the health and well-being of the Residents at The Dales and can provide person-centred care. Amy is also passionate about innovative ideas, personal development and supporting her team.
The Deputy Manager supports this role and takes charge in the absence of the Manager. Senior Carers and Carers tend to the care of residents.
The Dales Care Home has 16 members of staff. All our Senior Carers hold or are working toward an NVQ Level 3 in Health and Social Care and of our care staff more than 50% hold an NVQ Level 2 with others who are working toward this qualification.
The Admin and Head Office team are responsible for dealing with fees and clients’ personal allowance, suppliers’ invoices and payroll.
Domestic and Maintenance staff ensure the home is a safe and clean environment at all times, following the regulations set by COSHH, HSE and IPC.
Our cooks work on alternate days preparing and providing meals to our residents 3 times a day to meet each individual’s dietary needs.
The Dales Care Home invests in a wide range of training for all our staff members, not only do we complete the mandatory training, but we also complete additional training courses such as Catheter Care, Challenging Behaviour, Malnutrition Universal Screening Tool, Dysphasia, Common Health Problems, End of Life Care and much more. All our staff re-train every year in dementia to keep our knowledge up to date to ensure we provide the best care.
Therapeutic activities are available for all our residents including those living with dementia; these include normal recreational events. Activities are planned and actioned through our Activities Co-ordinator; a 4 weekly plan is available.
At We Care Group, we believe great care is about more than meeting physical needs – it’s about helping every resident enjoy a life filled with purpose, connection and happiness. That’s why we use the Oomph! Wellbeing & Activities Platform to support our daily activities programme.
Every resident is unique, and their activities should be too. Oomph! helps our team create personalised experiences based on each person’s interests, hobbies and abilities. From music, arts and crafts and baking to gentle exercise, gardening and reminiscence sessions, our varied programme encourages residents to stay active, engaged and connected.
Taking part in meaningful activities supports both physical and emotional wellbeing. It helps maintain mobility and confidence, encourages friendships, reduces feelings of loneliness and provides valuable mental stimulation. Most importantly, it enables residents to continue enjoying the things that bring them joy.
For families, this means the reassurance of knowing their loved one is living each day with purpose. By spending less time planning and more time with residents, our wellbeing team can focus on creating moments that matter, helping every person feel valued, included and truly at home.
Self-Funded prices starting from £890
(These prices are only a guideline, please contact The Dales Care Home to find out the exact price for your requirements.)
For information about local authority financial support available, please check the care cost calculator
What happens if I can no longer afford private care?
If your circumstances change and you become eligible for local authority funding, we will work closely with you, your family, and the funding authority to ensure your continued care. While some public funding may not cover the full cost of your current room and services, we will explore all possible solutions; such as third-party top-ups or room changes where appropriate. Most importantly, we do not serve notice to residents purely because of a transition from private payment to local authority funding. We are committed to providing a long-term home and supporting you every step of the way.
Please complete the contact information below and let us know your needs. Upon receipt of your information one of our team members will reach out.
Providing accommodation for up to 43 individuals who require Nursing, Residential or Dementia care.
136-138 Bebington Rd, Birkenhead CH42 4QB
Providing accommodation for up to 40 individuals who require, Residential or Dementia care.
14-16 Riversdale Road, Wirral, Merseyside CH48 4EZ
