Riversdale Care Home, a warm and welcoming care home in West Kirby where compassionate, person-centred care is at the heart of everything we do. Whether you’re looking for residential care in West Kirby, dementia care, or long-term support for a loved one, our dedicated team provides 24-hour personalised care in a safe, comfortable, and homely environment where every resident is treated with dignity, respect, and kindness.
Perfectly located in the picturesque coastal town of West Kirby on the Wirral Peninsula, Riversdale Care Home is surrounded by some of the area’s most loved attractions. Families can enjoy visits to the beautiful West Kirby Marine Lake, scenic walks along the promenade, or take in the breathtaking views across the Dee Estuary towards Wales. Nearby Hilbre Island, the vibrant town centre, independent cafés, shops, and local parks offer plenty of opportunities for enjoyable outings and quality time together. Excellent transport links also make it easy for family and friends to visit from across the Wirral, Chester, and Liverpool.
Life at Riversdale is about much more than care. Residents enjoy meaningful activities, nutritious home-cooked meals, comfortable surroundings, and genuine companionship, all designed to promote independence, wellbeing, and happiness.
If you’re searching for a trusted care home in West Kirby, residential care on the Wirral, or specialist dementia care in West Kirby, discover why Riversdale Care Home is a place where residents feel safe, valued, and truly at home.
Residential care is long-term care provided to adults who are staying in a residential setting rather than in their own home. Our homes provide accommodation, meals, daily activities and individual care such as personal hygiene and nutrition. Each of our residential care homes is unique, designed to make the most of the home environment and its surroundings and with a focus on making sure that residents lead a happy, fulfilling and healthy life whilst in our care, in a home they feel safe and secure in. We want our homes to be their homes.
We Care Group provides dementia care in both a residential and nursing setting. Each of our homes that support people living with dementia is uniquely designed to make residents feel comfortable in their homes. Corridors are filled with photos and murals to evoke fond memories from the past as well as memorabilia to encourage stimulation. Colours are used throughout the home to create positive associations and trigger the right response to a situation and the food and menus are designed to cater specifically for residents with dementia. Several of our homes even have a dementia garden creating a sensory experience in a beautiful setting.
Specialist teams are on hand day and night to provide emotional and practical support to our residents, making sure they feel completely at home in their environment. Each resident’s personalised care plan is designed to support them in living with dementia in a positive way and in addition to any medical requirements, covers everything from mealtimes, hobbies and habits to activities that will stimulate their senses and engage them in a way that is fulfilling whilst at all times respecting a resident’s privacy and independence.
Palliative care is provided predominantly in our nursing homes and is focused on managing pain and making your loved one as comfortable as possible, ensuring they receive the care they want, where and how they want it, with dignity and respect in their final moments.
Our caring and empathetic teams provide highly sensitive and compassionate end-of-life care within our nursing homes, working with your loved one and their family, as well as their GP and other health professionals, to plan their care.
Bariatric care is provided in both a residential and nursing setting depending on a resident’s needs. Our teams are trained to support bariatric residents with their mobility, provide the right type of care to meet individual needs (including for example, keeping wounds clean), as well as supporting bariatric residents with their daily tasks. Our chef teams make sure dietary requirements and plans are followed whilst also being considerate to any preferences our bariatric residents may have.
Our CQC Said, We Did board below shows how feedback has been listened to and acted upon, clearly demonstrating the improvements and changes made in response:
Feedback 1 of 13
We said:During CQC inspection, CQC identified there was not enough ancillary hours therefore some area of the home where dirty
You did:
We have undertaken a full review of ancillary staffing levels and have successfully recruited additional ancillary staff to ensure all areas of the home are consistently maintained to a high standard. In addition, we have increased laundry provision by 6 hours per week to improve turnaround times and ensure linen is managed effectively. Daily and weekly cleaning schedules are now closely monitored by the Home Manager to maintain ongoing compliance.
Feedback 2 of 13
We said:During CQC visit there was no evidence of accident and incident analysis, nor was there evidence of investigation and lessons learnt
You did:
We have implemented a structured system for recording, reviewing, and analysing all accidents and incidents. Each event is now investigated thoroughly, with clear documentation of outcomes and any lessons learned. Monthly analysis is completed to identify trends, and findings are shared with the team to promote learning and reduce the risk of recurrence.
Feedback 3 of 13
We said:Relatives did not feel comfortable to voice concerns
You did:
We have introduced monthly relatives’ meetings to provide a safe and open forum for feedback and discussion. These meetings allow families to raise concerns, share suggestions, and stay informed about the home. In addition, the Home Manager maintains an open-door policy and encourages ongoing communication with relatives to build trust and transparency.
Feedback 4 of 13
We said:Information from people and healthcare partners was not always documented within the care plan to ensure continuity of safe and effective care
You did:
We have strengthened our communication and documentation processes. Daily flash meetings are now held to discuss all residents, ensuring any updates are shared promptly. A 72-hour audit process has been introduced for residents returning from hospital to ensure all relevant information is accurately recorded. A key worker system has been implemented, and each senior team member is responsible for 8 residents, improving accountability and continuity of care.
Feedback 5 of 13
We said:The Team did not always seek out medical intervention in a timely manner or provide appropriate support to medical issues when required.
You did:
We have reinforced expectations with team members regarding timely escalation of medical concerns. Training and guidance have been provided to ensure the team recognise early signs of deterioration and act promptly. Senior team members oversee decision-making, and all actions are clearly documented to ensure residents receive appropriate and timely medical support.
Feedback 6 of 13
We said:Not all residents and relatives were involved in developing care plans so that risk and care were managed in a way that was person centred and appropriate.
You did:
Senior carers are now responsible for actively involving residents and their families in care plan development and reviews. Evidence is recorded to confirm this involvement has been offered. The manager completes two care plan audits per month, shares outcomes with key workers, and ensures follow-up actions are completed within 7 days to maintain high standards of person-centred care.
Feedback 7 of 13
We said:Areas of the home were not well maintained, and unsafe, (IPC, radiator covers not attached to the wall etc) wires causing trip hazard, provider H&S audit not identifying risks.
You did:
We have implemented robust maintenance and health & safety systems. All maintenance checks are now completed electronically, supported by daily H&S walkarounds to identify and address issues promptly. Cable management solutions have been introduced to remove trip hazards, and radiator covers have been repaired or replaced. These improvements ensure a safer environment for residents, staff, and visitors.
Feedback 8 of 13
We said:CQC identified there were issues with staffing, particularly ancillary hours and a full review of all staffing was needed.
You did:
A comprehensive staffing review has been completed using a recognised dependency tool to ensure staffing levels meet residents’ needs. Recruitment has been carried out across key areas to address any shortfalls, ensuring safe and effective staffing levels at all times.
Feedback 9 of 13
We said:Home could not always evidence agency staff induction
You did:
We have revised and strengthened the agency induction process. The induction documentation is now more detailed and ensures all agency staff receive the necessary information before commencing work. Weekly audits are carried out to ensure all records are complete and up to date.
Feedback 10 of 13
We said:IPC audits were not completed regularly according to company SOP - actions identified were not addressed with action plan updated.
You did:
IPC audits are now completed monthly in line with company policy. Actions identified are automatically transferred to the home improvement plan ensuring accountability and follow-up. Ancillary hours have also been reviewed and increased to support improved infection control standards.
Feedback 11 of 13
We said:Areas in the kitchen identified as unclean and required some maintenance, cooker required replacement and some areas required upgrading
You did:
Significant improvements have been made within the kitchen. The cooker has been replaced, flooring upgraded, and wall cladding installed to improve hygiene and compliance. Further works are ongoing, including ceiling cladding and replacing the cupboard under the deep fat fryer with a stainless-steel bench to meet required standards.
Feedback 12 of 13
We said:Issues identified with out-of-date Controlled drugs, creams incorrectly stored, flammable creams not risk assessed, TMARS not identifying area of application
You did:
We have strengthened medication management processes. Lockable storage boxes have been installed in all rooms for safe cream storage. Weekly controlled drug checks are now completed by the Home Manager. Risk assessments are being completed for residents using flammable creams, and documentation has been improved to clearly identify areas of application on TMARs.
Feedback 13 of 13
We said:Staff did not feel able to suggest ideas and recently issues identified with confidence in whistleblowin
You did:
We have introduced monthly staff meetings to encourage open communication and team engagement. Whistleblowing procedures have been reinforced, ensuring staff understand how to raise concerns safely and confidently. The Home Manager actively promotes a culture of openness, support, and continuous improvement.
FAQs
Activities & Services
Does the Home offer Activities for residents?
A programme of events & activities is organised monthly and includes a variety of enriching activities. Each home has a dedicated activities coordinator to provide meaningful and engaging sessions to involve our residents. This can be as simple as enjoying a cup of tea and a chat or being involved in a monthly event or function. Some activities you may see whilst visiting our homes could include:
Visits from entertainers & musicians
Keep fit sessions
Arts & Craft activities
Choir practice
Reminiscing
Pamper Sessions
Baking
Cards and Board Games
Quizzes
Are residents encouraged to participate in activities?
Yes. Residents are encouraged to participate in activities & interact with other residents, but resident’s preferences are always respected. It is our purpose to enrich the lives of our residents while keeping their best interests at heart. If a resident does not wish to participate in an activity or game, our activities coordinators will always ensure there is an alternative activity to keep them engaged.
What other services are offered?
We offer a wide array of services for our residents to enjoy. We arrange visits from Hairdressers, Barbers and Chiropodists regularly. We hold church services for all denominations and will also facilitate communions. Our managers are more than happy to organise a member of the church to visit the home as often as requested. Eye tests can be conducted in the home and visits to the dentist can be arranged. For a full list of services please contact the home.
Complaints
I would like to make a complaint. How can I do this?
There are a number of ways to make a complaint. You can contact the home manager by phone and raise your concerns directly with the home, the registered manager will follow this through accordingly.
Alternatively, you can use our contact form below to make a complaint which will be dealt with by the Regional Manager and the Quality Team.
All complaints will be dealt with confidentially.
Please refer to our Management of Complaints for further information.
Food & Diet
Are personal likes & dislikes taken into consideration in menu planning?
Yes, we take residents’ preferences into consideration when planning menus and choices are available at all mealtimes.
We encourage residents to give us feedback on the food at the regular Residents’ meetings.
Does a Dietitian get involved with residents who need special diets?
Yes, we assess changes in residents eating habits and when there is cause for concern the local SALT department (a team of dietary professionals) visit the residents concerned and advise what is required.
Are snacks available?
Yes. Snacks and drinks are available throughout the day and evening.
General
Are all your homes registered?
Yes. All homes are fully registered with the Care Quality Commission and the local authority.
Our latest CQC inspection report can be seen on the CQC website: www.cqc.org.uk or you can request a copy from us. We also display each rating on the Homes individual pages.
Medical Care
Can I keep my own GP?
As long as the practice you are registered with is happy to travel to the nursing home it is possible to keep your GP.
If not, there are several good GP practices nearby where some of our residents are registered.
Is a Doctor available at all times?
Yes, we have access to GPs at all times and for emergencies, all of our homes are accessible by ambulance with Hospitals near by.
Does the home have care plans for residents?
A comprehensive care plan is formulated for each resident which reflects their individual needs. These are shared with relatives and updated regularly.
Each Resident has a named key worker.
Testimonials
We recently had the experience of my father being cared for at Riversdale Care Home, and I cannot praise the staff and management highly enough for the outstanding level of care and support they provided throughout.
From the very beginning, every member of staff showed genuine professionalism, dedication, kindness, and compassion in the way they carried out their work. Nothing ever seemed too much trouble, and it was clear that the wellbeing, dignity, and comfort of the residents were always their top priority.
One of the things that stood out most to me was the personal relationship the staff built up with my father. They treated him not simply as a resident, but as an individual, with warmth, respect, patience, and genuine affection. This meant a great deal to both him and our family and gave us enormous reassurance and peace of mind.
The care home itself was always exceptionally clean, well maintained, welcoming, and professionally run. The atmosphere was calm, friendly, and caring, which immediately made both residents and visitors feel comfortable.
I would especially like to mention Carolyn and the manager Chloe, whose support and professionalism were absolutely exceptional. They were always approachable, understanding, and incredibly helpful in accommodating both my father’s needs and my own. They went out of their way to assist us whenever needed and always handled matters with kindness, efficiency, and understanding.
Overall, Riversdale provided a level of care and support that exceeded our expectations in every respect. I would have absolutely no hesitation whatsoever in recommending Riversdale Care Home to anyone looking for a caring, professional, and compassionate environment for a loved one.
Son of Resident
This Care Home is amazing. My mum has been there for four weeks and hopefully staying long term. The staff are the most caring lovely people you could ever wish to meet. The food is great mum very happy there which we were shocked as she never wanted to go into a nursing home. Well done all the staff!
Daughter of Resident
I have nothing but praise for all the staff from the cleaners to the management and how they look after a very close friend of mine, he has dementia. They have been brilliant to my friend given the problems due to Covid restrictions and have always given me a warm welcome when I take him out.
Friend of Resident
I’d sum this home up as kind. Our family are very impressed with how caring the staff are here. And more importantly, so is my father who is a resident there. My father and our family have been treated with dignity, respect, a great deal of care and better still humour and kindness. The same at the height of the pandemic.
Everyone appreciates the trauma of a much-loved family member needing permanent care and the staff here have supported us all and continue to do so, really well. They genuinely care.
Daughter of Resident
Riversdale Care Home is part of a group that runs successful Nursing and Residential Care Homes. The Home is registered and inspected by Care Quality Commission (CQC) to provide outstanding care as follows:
Caring for adults over 65 years
Caring for adults under 65 years
People living with Dementia
People who require Personal care
The maximum number of Residents allowed at any one time is 40.
Riversdale Care Home aims to continually provide its residents with a secure, relaxed, and homely environment in which their care, well-being and comfort are of prime importance.
Carers will always strive to preserve and maintain the dignity, individuality and privacy of all residents and in so doing will be sensitive to the residents’ ever-changing needs. Such needs may be medical/therapeutic (for physical and mental welfare), cultural, psychological, spiritual, emotional and social, and residents are encouraged to participate in the development of their individualised Care Plans in which the involvement of family and friends may be appropriate and is greatly valued.
All Care staff within the home will be appropriately qualified to deliver the highest standards of care. A continuous staff training programme is implemented to ensure that these high standards are maintained in line with the latest initiatives and developments in Care Practices as may be laid down in appropriate legislation, regulations and Care Standards.
Riversdale is situated a short stroll away from the beautiful marine lake area of West Kirby. Hilbre Island can be seen from the front of the home and the home is close to a quaint shopping area and local amenities.
Set over three floors, Riversdale provides accommodation of 28 single rooms and 4 double rooms of which 17 have en-suites.
Our main lounge is equipped with a flat-screen colour television and our garden provides a relaxing and quiet environment for residents to rest or meet relatives. The dining rooms are well laid out with wooden dining tables and part upholstered chairs. Our ground floor area has been adapted to suit the needs of all residents living with Dementia. All areas are fitted with domestic furniture and lighting. Specialist equipment, which includes a hoist, grab rails and aids, have all been provided to maximise the independence of our Residents. Doorways that require wheelchair access all have the required opening width. Every room has central heating, a nurse call system, modern fire detection and television points
Our chef teams use great ingredients to provide freshly prepared, nutritionally balanced meals based on regularly changing, seasonal menus. We make mealtimes an occasion for our residents, enabling them to enjoy their food in welcoming surroundings and catered for by our care teams. Residents always have multiple options to choose from at all meal times and can opt for something different if they change their minds when the food arrives.
We make sure our residents start the day right with a filling breakfast including cereals, fruit, toast and porridge, plus a daily changing choice of hot options. Our Residents are welcome to have breakfast any time they desire, and we are happy to accommodate their morning schedule. Between Breakfast and Lunch, we offer mid-morning cake and coffee.
Here lunch is the main meal of the day – enabling residents to dine together in a restaurant-style environment and providing a choice of hot meals and the option of soup or a sandwich for those that don’t want something quite as filling. Lunch is finished with delicious desserts, all prepared on-site by our chef teams.
And then, between lunch and supper, it’s mid-afternoon tea time with mouth-watering freshly baked cakes that our residents and team members enjoy together, making afternoon tea an activity in itself. After supper, during the night, lighter meal options are provided in the evening, and fresh fruit and snacks are available throughout the day to keep resident’s nourished, energised and satisfied.
Management Team
Clare Holland is the Home Manager of Riversdale Care Home. Clare has been working in the care sector for over 20 years and has a passion for care. Progressing through differing positions Clare is an experienced manager who oversees the day to day running of the Home. Senior Carers and Carers tend to the care of residents.
Care Team
Riversdale Care Home has 27 members of staff: 20 of whom are directly involved with providing care for the Residents and between them have many years of care experience within Riversdale. Of the 20 Care staff, 85% hold an NVQ level 2 or above in Health and Social Care.
Support Team
The Admin and Head Office team are responsible for dealing with fees and clients personal allowance, suppliers’ invoices and payroll.
Domestic and Maintenance staff ensure the home is a safe and clean environment at all times, following the regulations set byCOSHH,HSE andIPC.
Our cooks work on alternate days preparing and providing meals to our residents 3 times a day to meet each individual’s dietary needs.
Riversdale invests in a wide range of training for all our staff members, not only do we complete the mandatory training, but we also complete additional training courses such as Catheter Care, Challenging Behaviour, Malnutrition Universal Screening Tool, Dysphagia, Common Health Problems, End of Life Care and much more. All our staff re-train every year in dementia support/care to keep our knowledge up to date to ensure we provide the best care.
Therapeutic activities are available for all our residents including those living with dementia; these include the normal recreational events. Activities are planned and actioned through our Activities Co-ordinator; a 4 weekly plan is available.
Meaningful Days, Every Day
At We Care Group, we believe great care is about more than meeting physical needs – it’s about helping every resident enjoy a life filled with purpose, connection and happiness. That’s why we use the Oomph! Wellbeing & Activities Platform to support our daily activities programme.
Every resident is unique, and their activities should be too. Oomph! helps our team create personalised experiences based on each person’s interests, hobbies and abilities. From music, arts and crafts and baking to gentle exercise, gardening and reminiscence sessions, our varied programme encourages residents to stay active, engaged and connected.
Taking part in meaningful activities supports both physical and emotional wellbeing. It helps maintain mobility and confidence, encourages friendships, reduces feelings of loneliness and provides valuable mental stimulation. Most importantly, it enables residents to continue enjoying the things that bring them joy.
For families, this means the reassurance of knowing their loved one is living each day with purpose. By spending less time planning and more time with residents, our wellbeing team can focus on creating moments that matter, helping every person feel valued, included and truly at home.
Weekly Charges per Person
Self-Funded prices starting from £890
(These prices are only a guideline, please contact Riversdale to find out the exact price for your requirements.)
For information about local authority financial support available, please check the care cost calculator
What happens if I can no longer afford private care?
If your circumstances change and you become eligible for local authority funding, we will work closely with you, your family, and the funding authority to ensure your continued care. While some public funding may not cover the full cost of your current room and services, we will explore all possible solutions; such as third-party top-ups or room changes where appropriate. Most importantly, we do not serve notice to residents purely because of a transition from private payment to local authority funding. We are committed to providing a long-term home and supporting you every step of the way.
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