Welcome to Douglas Bank Nursing Home

Douglas Bank Nursing Home is part of the We Care Group that operates other successful Nursing and Residential Care Homes. The Home is registered and inspected by Care Quality Commission to provide care  as follows:

• Dementia – over 60 years of age (DE(E))
• Diagnostic and screening procedures
• People who require Nursing or Personal Care
• Treatment of disease, disorder or injury

The maximum number of Service Users allowed at any one time is 40.

We aim to provide our residents with a secure, relaxed, and homely environment in which their care, well-being and comfort are of prime importance.

Carers will always strive to preserve and maintain the dignity, individuality and privacy of all residents and in so doing will be sensitive to the residents’ ever-changing needs. Such needs may be medical/therapeutic (for physical and mental welfare), cultural, psychological, spiritual, emotional and social, and residents are encouraged to participate in the development of their individualised Care Plans in which the involvement of family and friends may be appropriate and is greatly valued.

All Care staff within the home will be appropriately qualified to deliver the highest standards of care. A continuous staff training programme is implemented to ensure that these high standards are maintained in line with the latest initiatives and developments in Care Practices as may be laid down in appropriate legislation, regulations and Care Standards.

Our chef teams use great ingredients to provide freshly prepared, nutritionally balanced meals based on regularly changing, seasonal menus. We make mealtimes an occasion for our residents, enabling them to enjoy their food in welcoming surroundings and catered for by our care teams. Residents always have multiple options to choose from at all meal times and can opt for something different if they change their minds when the food arrives.

We make sure our residents start the day right with a filling breakfast including cereals, fruit, toast and porridge, plus a daily changing choice of hot options. Our Residents are welcome to have breakfast any time they desire, and we are happy to accommodate their morning schedule. Between Breakfast and Lunch, we offer mid-morning cake and coffee.

Here lunch is the main meal of the day – enabling residents to dine together in a restaurant-style environment and providing a choice of hot meals and the option of soup or a sandwich for those that don’t want something quite as filling. Lunch is finished with delicious desserts, all prepared on-site by our chef teams.

And then, between lunch and supper, it’s mid-afternoon tea time with mouth-watering freshly baked cakes that our residents and team members enjoy together, making afternoon tea an activity in itself. After supper, during the night, lighter meal options are provided in the evening, and fresh fruit and snacks are available throughout the day to keep resident’s nourished, energised and satisfied.

Management Team

John Holland is a Registered Nurse with several years of experience. He started his nursing career as an Assistant at the Royal Liverpool Teaching Hospital. During his training as a nurse, he worked at the Broad Green and Stoddart House in Aintree Hospital. Once he completed his nursing training specialising in mental health, John worked at Ashworth Special Hospital and Altcourse Prison.

Then, John decided to enter the private sector and decided that he wanted to work with the elderly. In the private sector, John worked various roles from charge Nurse to Clinical Nurse Specialist in Neurology and then moved to management. Since then John has worked as a Deputy Manager for many years before stepping up as Manager. He specialised in swiftly improving services and worked in several homes across the northwest from 20 beds to 120 beds.

John wants to use his nursing and managerial skills to help Douglas Bank improve its rating while keeping our Residents and staff at heart.

The Deputy Manager supports the Home Manager and takes charge in his absence. Nurses, Senior Carers and Carers tend to the care of residents.

Care Team

Douglas Bank Nursing Home has 31 members of staff: 21 of whom are directly involved with providing care for our Residents. Between them, they have over 100 years of care experience. All our Senior Carers hold an NVQ Level 3 in Health and Social Care and more than 55% of staff hold an NVQ Level 2 and others are working towards it.

Support Team

The Admin and Head Office team are responsible for dealing with fees and clients personal allowance, suppliers’ invoices and payroll.

Domestic and Maintenance staff ensure the home is a safe and clean environment at all times, following the regulations set by COSHH, HSE and IPC.

Our cooks work on alternate days preparing and providing meals to our residents 3 times a day to meet each individual’s dietary need.

Douglas Bank invests in a wide range of training for all our staff members, not only do we complete the mandatory training, we also complete additional training courses such as Catheter Care, Challenging Behaviour, Malnutrition Universal Screening Tool, Dysphasia, Common Health Problems, End of Life Care and much more. All our staff re-train every year in dementia to keep our knowledge up to date to ensure we provide the best care.

Therapeutic activities are available for all our residents including those living with dementia; these include the normal recreational events. Activities are planned and actioned through our Activities Co-ordinator; a 4 weekly plan is available.

Meaningful Days, Every Day

At We Care Group, we believe great care is about more than meeting physical needs – it’s about helping every resident enjoy a life filled with purpose, connection and happiness. That’s why we use the Oomph! Wellbeing & Activities Platform to support our daily activities programme.

Every resident is unique, and their activities should be too. Oomph! helps our team create personalised experiences based on each person’s interests, hobbies and abilities. From music, arts and crafts and baking to gentle exercise, gardening and reminiscence sessions, our varied programme encourages residents to stay active, engaged and connected.

Taking part in meaningful activities supports both physical and emotional wellbeing. It helps maintain mobility and confidence, encourages friendships, reduces feelings of loneliness and provides valuable mental stimulation. Most importantly, it enables residents to continue enjoying the things that bring them joy.

For families, this means the reassurance of knowing their loved one is living each day with purpose. By spending less time planning and more time with residents, our wellbeing team can focus on creating moments that matter, helping every person feel valued, included and truly at home.