Welcome to Mahogany Care Home
Providing accommodation for up to 51 individuals who require Nursing, Residential or Dementia care.
Mahogany Care Home is a 51-bedded secure care home for younger and older adult Residents and for Residents living with Dementia, providing care and accommodation. Built in 1990, the home is located in the residential area of Newtown, Wigan.
Types of Care
Nursing care is offered to residents who need 24-hour around the clock care. This will be set out in a residents’ individual care plan and includes the monitoring and assessment of potential clinical problems such as: pressure area management; nutritional balance; fluid balance; administration and management of medication and pain management.
Residential care is long-term care provided to adults who are staying in a residential setting rather than in their own home. Our homes provide accommodation, meals, daily activities and individual care such as personal hygiene and nutrition. Each of our residential care homes is unique, designed to make the most of the home environment and its surroundings and with a focus on making sure that residents lead a happy, fulfilling and healthy life whilst in our care, in a home they feel safe and secure in. We want our homes to be their homes.
We Care Group provides dementia care in both a residential and nursing setting. Each of our homes that support people living with dementia is uniquely designed to make residents feel comfortable in their homes. Corridors are filled with photos and murals to evoke fond memories from the past as well as memorabilia to encourage stimulation. Colours are used throughout the home to create positive associations and trigger the right response to a situation and the food and menus are designed to cater specifically for residents with dementia. Several of our homes even have a dementia garden creating a sensory experience in a beautiful setting.
Specialist teams are on hand day and night to provide emotional and practical support to our residents, making sure they feel completely at home in their environment. Each resident’s personalised care plan is designed to support them in living with dementia in a positive way and in addition to any medical requirements, covers everything from mealtimes, hobbies and habits to activities that will stimulate their senses and engage them in a way that is fulfilling whilst at all times respecting a resident’s privacy and independence.
Palliative care is provided predominantly in our nursing homes and is focused on managing pain and making your loved one as comfortable as possible, ensuring they receive the care they want, where and how they want it, with dignity and respect in their final moments.
Our caring and empathetic teams provide highly sensitive and compassionate end-of-life care within our nursing homes, working with your loved one and their family, as well as their GP and other health professionals, to plan their care.
Bariatric care is provided in both a residential and nursing setting depending on a resident’s needs. Our teams are trained to support bariatric residents with their mobility, provide the right type of care to meet individual needs (including for example, keeping wounds clean), as well as supporting bariatric residents with their daily tasks. Our chef teams make sure dietary requirements and plans are followed whilst also being considerate to any preferences our bariatric residents may have.
- Wi-fi available
- En-suite rooms
- Step-free access
- Activity classes
- Day trips
- Exercise classes
- Flexible mealtimes
- Dementia garden
- Night bite menu
- Private dining
- Relatives meal with residents
- Special dietary requirements
- Reading corner
- TV lounge
- Wheelchair access
- Walk-in shower
- Single Rooms
- Double Rooms
- Rooms with ensuite
Activities & Services
Does the Home offer Activities for residents?
A programme of events & activities is organised monthly and includes
- Visits from entertainers & musicians
- Keep fit sessions
- Art & craft activities
- Choir practice
- Weekly bingo afternoon
Are residents encouraged to participate in activities?
Yes. Residents are encouraged to participate in activities & interact with other residents, but resident’s preferences are always respected.
What other services are offered?
A hairdresser visits every week, a chiropodist every 6 weeks and communions are held once a month. Also we have a short interdenominational church service each month. Eye tests can be conducted in the home and visits to the dentist can be arranged.
I would like to make a complaint. How can I do this?
There are a number of ways to make a complaint. You can make a complaint to the manager of the home, the registered manager will follow this through accordingly.
Alternatively, you can contact the Operations Director Tracy Johnson at: Tracy@wecaregroup.co.uk or use our contact form to report your complaint.
All complaints will be dealt with confidentially.
Please refer to our Management of Complaints for further information.
Food & Diet
Are personal likes & dislikes taken into consideration in menu planning?
Yes, we take residents’ preferences into consideration when planning menus and choices are available at all mealtimes.
We encourage residents to give us feedback on the food at the regular Residents’ meetings.
Does a Dietitian get involved with residents who need special diets?
Yes, we assess changes in residents eating habits and when there is cause for concern the local SALT department (a team of dietary professionals) visit the residents concerned and advise what is required.
Are snacks available?
Yes. Snacks and drinks are available throughout the day and evening.
Are all your homes registered?
Yes. All homes are fully registered with the Care Quality Commission and the local authority.
Our latest CQC inspection report can be seen on the CQC website: www.cqc.org.uk or you can request a copy from us.
Can I keep my own GP?
As long as the practice you are registered with is happy to travel to the nursing home it is possible to keep your GP.
If not, there are several good GP practices nearby where some of our residents are registered.
Is a Doctor available at all times?
Yes, we have access to GPs at all times and for emergencies, we have a Hospital close by ambulance.
Does the home have care plans for residents?
A comprehensive care plan is formulated for each resident which reflects their individual needs. These are shared with relatives and updated regularly.
Each Resident has a named key worker.
We have enjoyed the video links, WhatsApp chats and chatting through the conservatory window. We have watched her smiling face virtually cycling, singing, dancing, playing bingo! Thank you, Mahogany, do not know where gran would be without you.
Granddaughter of Resident
Daughter of Resident
Daughter of Resident
Son of Resident
My mother passed away Friday 9/10/20. The staff at Mahogany have been exceptional. My mother had special needs and Mahogany catered for her and made us feel safe in their care. Cannot recommend them enough for all they have done.
Son of Resident
Daughter-in-law of Resident
My mother-in-law is totally happy and confident with her care. She is nursed in bed because of her health conditions. The staff are excellent, providing amazing care and helping with phone calls during this difficult time. She enjoys the food.
Son-in-law of Resident
Daughter-in-law of Resident
These lovely ladies have helped my father in so many different ways, they make him smile, take exceptional care of him and fulfil all his daily needs. We can relax knowing he is being well looked after. Thank you all.
Daughter of Resident
Mahogany Care Home is part of a group that runs successful Nursing and Residential Care Homes. The Home is registered and inspected by Care Quality Commission (CQC) to provide outstanding care as follows:
- People living with Physical Disability
- Caring for adults over 65 years
- Caring for adults under 65 years
- People living with Dementia
- People who require Nursing or Personal care
- Treatment of disease, disorder or injury
The maximum number of Residents allowed at any one time is 51.
Mahogany Care Home aims to continually provide its residents with a secure, relaxed, and homely environment in which their care, well-being and comfort is of prime importance.
Carers will always strive to preserve and maintain the dignity, individuality and privacy of all residents and in so doing will be sensitive to the residents’ ever-changing needs. Such needs may be medical / therapeutic (for physical and mental welfare), cultural, psychological, spiritual, emotional and social, and residents are encouraged to participate in the development of their individualised Care Plans in which the involvement of family and friends may be appropriate and is greatly valued.
All Care staff within the home will be appropriately qualified to deliver the highest standards of care. A continuous staff training programme is implemented to ensure that these high standards are maintained in line with the latest initiatives and developments in Care Practices as may be laid down in appropriate legislation, regulations and Care Standards.
Mahogany Care Home is a 51-bedded secure care home for younger and older adult Residents and for Residents living with Dementia, providing care and accommodation. Built-in 1990, the home is located in the residential area of Newtown.
Mahogany Care Home is a purpose-built single storey home, making it ideal for people with impaired mobility. The Home specialises in providing 24-hour nursing, dementia and respite care for younger and older adults. The home provides accommodation of 47 single rooms, and 2 double rooms of which 49 are en-suite. There are two large open plan lounges, which offers both ample seating and a view of our large courtyard garden.
The main dining room lounge is a bright, large and airy space, which is tastefully decorated and furnished to create a feel of dining at home. This has direct access to the kitchen allowing Residents to request drinks and snacks in between regular meals.
Alternatively, our Residents have the comfort to interact or watch television whilst they have their meals in the open plan dining and lounge areas. Our Residents also have the comfort of enjoying afternoon tea in the conservatory.
Our corridors are filled with sensory pictures with Memory Lane photos, reading corners and other interesting features to help our Residents living with Dementia to stay stimulated.
The bedrooms are equipped with a nurse call system, smoke detector and T.V points in all rooms. Residents wishing to have their own telephone or TV will need to make their own arrangements.
There are ample toilets facilities and bathing areas provided, within close proximity to all Residents.
For those Residents who need help in bathing, we have bathrooms that are easily accessible by staff and Residents.
Specialist equipment, which includes a hoist, grab rails and aids, have all been provided to maximise the independence of our Residents. Doorways that require wheelchair access all have the required opening width. Registered Nurses are on duty 24 hours a day to ensure continuing high-quality care, and they are assisted by trained Care Assistants to ensure that personalised care and attention is provided to each Resident to maintain their dignity, self-respect and esteem.
We pay particular attention to detail in order to make the home a safe environment for our Residents, including those who may wish to walk with a purpose. We have installed a touch-tone keypad on the main exit out of the building in order to ensure the safety and protection of all our Residents. In addition, we have installed CCTV in communal areas and access points.
Our chef teams use great ingredients to provide freshly prepared, nutritionally balanced meals based on regularly changing, seasonal menus. We make mealtimes an occasion for our residents, enabling them to enjoy their food in welcoming surroundings and catered for by our care teams. Residents always have multiple options to choose from at all meal times and can opt for something different if they change their minds when the food arrives.
We make sure our residents start the day right with a filling breakfast including cereals, fruit, toast and porridge, plus a daily changing choice of hot options. Our Residents are welcome to have breakfast any time they desire, and we are happy to accommodate their morning schedule. Between Breakfast and Lunch, we offer mid-morning cake and coffee.
Here lunch is the main meal of the day – enabling residents to dine together in a restaurant-style environment and providing a choice of hot meals and the option of soup or a sandwich for those that don’t want something quite as filling. Lunch is finished with delicious desserts, all prepared on-site by our chef teams.
And then, between lunch and supper, it’s mid-afternoon tea time with mouth-watering freshly baked cakes that our residents and team members enjoy together, making afternoon tea an activity in itself. After supper, during the night, lighter meal options are provided in the evening, and fresh fruit and snacks are available throughout the day to keep resident’s nourished, energised and satisfied.
Jessy Mary Gaskell is the registered manager for Mahogany in Wigan. She has extensive experience in the sector and her background is as a military nurse. Jessy’s call has been to help others since a tender age that is why she served in the military and raise to become a Captain, a rank that she still retains. Her leadership skill and friendliness make her the right fit for any leadership role, now as Mahagony Manager, she has been able to flip the home and improve the rating and standards of care.
The Home Manager is ultimately responsible for the effective and professional running of the care home but will allocate time to discuss any aspect of our Residents’ care or any problems they may be experiencing. The Home Manager is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care.
The Deputy Manager supports this role and takes charge in the absence of the Manager. Senior Carers and Carers tend to the care of residents.
Mahogany Care Home has 65 members of staff: 32 of whom are directly involved with nursing and providing care for the Residents and between them have many years of care experience within Mahogany. Of the 27 Care staff, over 55% hold an NVQ level 2 or above in Health and Social Care.
The Admin and Head Office team are responsible for dealing with fees and clients’ personal allowance, suppliers’ invoices and payroll.
Our cooks work on alternate days preparing and providing meals to our residents 3 times a day to meet each individual’s dietary need.
Mahogany invests in a wide range of training for all our staff members, not only do we complete the mandatory training, we also complete additional training courses such as Catheter Care, Challenging Behaviour, Malnutrition Universal Screening Tool, Dysphasia, Common Health Problems, End of Life Care and much more. All our staff re-train every year in dementia to keep our knowledge up to date to ensure we provide the best care.
Therapeutic activities are available for all our residents including those living with dementia; these include normal recreational events. Activities are planned and actioned through our Activities Co-ordinator; a 4 weekly plan is available.
Here at Mahogany, we have a dedicated activities coordinator responsible for creating a monthly activities calendar. We Care Group provides the activities coordinators with all the tools necessary to enhance the well-being of our Residents. Each Home is a NAPA (National Activities Provider Association) member, which means each month, we receive a variety of activities and ideas; our activities coordinators can also get trained and develop their skills as well-being coordinators.
As we have residents with dementia, it is crucial to have daily activities that help keep their minds sharp. We focus on the sensory stimulation for our residents, which means we have activities that stimulate their senses (taste, smell, vision, hearing and touch).
Besides the wide range of sensory stimulation and activities, each Home has a 40 inch interactive table. In the past year, WCG invested in getting a Sharp Interactive table to each Home to aid the activities coordinators to provide a more person-centred and one-on-one session to low mobility Residents or Residents who prefer not to socialise.
In Mahogany, we believe in helping enrich the lives of people with dementia to ensure they are happy and fulfilled.
What are the Interactive Tables?
We Care Group believe in the importance of technology for the betterment of life, and that is why we invested in the Interactive Tables in the past year. The interactive is a 40 inch, scratch resistance, durable pad with an integrated Android operating system. It had up to 10 touchpoints, which means two residents and one carer simultaneously can use it.
Research on the neuropathology of dementia and the science of play establishes that people in the later stages of dementia can still experience three primary outcomes of the game:
All three outcomes can be achieved through residents interaction with the table and the carer guidance.
As the interactive digital tables have an android operating system, our activities coordinators and home managers can download multiple applications. From brain training, memory to puzzle apps.
How the Interactive Tables can be Utilised:
- Dementia and Brain training apps and games
- Collaborative games (multi-user)
- Listening to music
- Keep fit lessons, sing along & quizzes
- Watching films and documentaries
- Viewing the internet
- Skype calling
- Staff training
- Memory learning
- Cognitive improvement
- Aid sensory impairment
- Working as a group
- Encourage general rehabilitation
- Adding a video camera to talk remotely to residents family and friends
This technology adds to our well-being, and the activities mix helps us keep our Residents sharp, happy and entertained.
Self-Funded prices starting from £954 (excluding FNC for Nursing Residents)
(These prices are only a guideline, please contact Mahogany Care Home to find out the exact price for your requirements.)
For information about local authority financial support available, please check the care cost calculator
25 September 2023
Mahogany Care Home named The Best Nursing Home in Wigan 2023
21 November 2022
Wigan care worker wins prestigious social care Award
6 July 2022
Mahogany Care Home rated ‘good’ across the board!
Contact Mahogany Care Home
Please complete the contact information below and let us know your needs. Upon receipt of your information one of our team members will reach out.
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