Welcome to Douglas Bank Nursing Home
Providing accommodation for up to 40 individuals who require Nursing, Residential or Dementia care.
About Douglas Bank Nursing Home
At Douglas Bank Nursing Home you can be assured of excellent standards of care and high-quality facilities in a beautiful tranquil setting.
Douglas Bank offers long term as well as respite and convalescent care, situated in beautiful countryside on the outskirts of the canal-side village of Appley Bridge, yet it is within easy reach by road and rail of the whole of the North West of England. Douglas Bank has been converted from The Dower House and buildings adjoining the original 17th Century listed farmhouse with private gardens to tempt one out at every opportunity.
Types of Care
Nursing care is offered to residents who need 24-hour around the clock care. This will be set out in a residents’ individual care plan and includes the monitoring and assessment of potential clinical problems such as: pressure area management; nutritional balance; fluid balance; administration and management of drugs and pain management.
Residential care is long-term care provided to adults who are staying in a residential setting rather than in their own home. Our homes provide accommodation, meals, daily activities and personal care such as washing and eating. Each of our residential care homes is unique, designed to make the most of the home environment and its surroundings and with a focus on making sure that residents lead a happy, fulfilling and healthy life whilst in our care, in a home they feel safe and secure in. We want our homes to be their homes.
Palliative care is provided predominantly in our nursing homes and is focused on managing pain and making your loved one as comfortable as possible, ensuring they receive the care they want, where and how they want it, in their final moments.
We Care Group provides dementia care in both a residential and nursing setting. Each of our homes that support people living with dementia is uniquely designed to make residents feel comfortable in their homes. Corridors are filled with photos and murals to evoke fond memories from the past as well as memorabilia to encourage stimulation. Colours are used throughout the home to create positive associations and trigger the right response to a situation and the food and menus are designed to cater specifically for residents with dementia. Several of our homes even have a dementia garden creating a sensory experience in a beautiful setting.
Specialist teams are on hand day and night to provide emotional and practical support to our residents, making sure they feel completely at home in their environment. Each resident’s personalised care plan is designed to support them in living with dementia in a positive way and in addition to any medical requirements, covers everything from mealtimes, hobbies and habits to activities that will stimulate their senses and engage them in a way that is fulfilling whilst at all times respecting a resident’s privacy and independence.
Bariatric care is provided in both a residential and nursing setting depending on a resident’s needs. Our teams are trained to support bariatric residents with their mobility, provide the right type of care to meet individual needs (including for example, keeping wounds clean), as well as supporting bariatric residents with their daily tasks. Our chef teams make sure dietary requirements and plans are followed whilst also being considerate to any preferences our bariatric residents may have.
- Wi-fi available
- En-suite rooms
- Step-free access
- Activity classes
- Day trips
- Exercise classes
- Flexible mealtimes
- Night bite menu
- Private dining
- Relatives meal with residents
- Special dietary requirements
- TV lounge
- Interactive Table
- Wheelchair access
- Walk-in shower
- Single Rooms
- Double Rooms
- Rooms with ensuite WC
Activities & Services
Does the Home offer Activities for residents?
A programme of events & activities is organised monthly and includes
- Visits from entertainers & musicians
- Keep fit sessions
- Art & craft activities
- Choir practice
- Weekly bingo afternoon
Are residents encouraged to participate in activities?
Yes. Residents are encouraged to participate in activities & interact with other residents, but resident’s preferences are always respected.
What other services are offered?
A hairdresser visits every week, a chiropodist every 6 weeks and communions are held once a month. Also we have a short interdenominational church service each month. Eye tests can be conducted in the home and visits to the dentist can be arranged.
I would like to make a complaint. How can I do this?
There are a number of ways to make a complaint. You can make a complaint to the manager of the home, the registered manager will follow this through accordingly.
Alternatively, you can contact the Operations Director Tracy Johnson at: Tracy@wecaregroup.co.uk or use our contact form to report your complaint.
All complaints will be dealt with confidentially.
Please refer to our Management of Complaints for further information.
Food & Diet
Are personal likes & dislikes taken into consideration in menu planning?
Yes, we take residents’ preferences into consideration when planning menus and choices are available at all mealtimes.
We encourage residents to give us feedback on the food at the regular Residents’ meetings.
Does a Dietitian get involved with residents who need special diets?
Yes, we assess changes in residents eating habits and when there is cause for concern the local SALT department (a team of dietary professionals) visit the residents concerned and advise what is required.
Are snacks available?
Yes. Snacks and drinks are available throughout the day and evening.
Are all your homes registered?
Yes. All homes are fully registered with the Care Quality Commission and the local authority.
Our latest CQC inspection report can be seen on the CQC website: www.cqc.org.uk or you can request a copy from us.
Can I keep my own GP?
As long as the practice you are registered with is happy to travel to the nursing home it is possible to keep your GP.
If not, there are several good GP practices nearby where some of our residents are registered.
Is a Doctor available at all times?
Yes, we have access to GPs at all times and for emergencies, we have a Hospital close by ambulance.
Does the home have care plans for residents?
A comprehensive care plan is formulated for each resident which reflects their individual needs. These are shared with relatives and updated regularly.
Each Resident has a named key worker.
Very kind and friendly staff. Such an effort is made for residents, it is heartwarming to see. My sister enjoys the regular entertainment for residents and having her hair done in the onsite hairdressers.
Sister of Resident
Friend of Resident
Friend of Resident
Daughter of Resident
Daughter of Resident
Wife of Resident
Daughter of Resident
Son of Resident
Douglas Bank Nursing Home is part of the We Care Group that operates other successful Care & Nursing Homes. The Home is registered and inspected by Care Quality Commission to provide Residential and Dementia care for both males and females as follows:
- Dementia – over 60 years of age (DE(E)) – 40 places
- Diagnostic and screening procedures
- Treatment of disease, disorder or injury
The maximum number of Service Users allowed at any one time is 40
We aim to provide our residents with a secure, relaxed, and homely environment in which their care, well-being and comfort are of prime importance.
Carers will always strive to preserve and maintain the dignity, individuality and privacy of all residents and in so doing will be sensitive to the residents’ ever-changing needs. Such needs may be medical/therapeutic (for physical and mental welfare), cultural, psychological, spiritual, emotional and social, and residents are encouraged to participate in the development of their individualised Care Plans in which the involvement of family and friends may be appropriate and is greatly valued.
All Care staff within the home will be appropriately qualified to deliver the highest standards of care. A continuous staff training programme is implemented to ensure that these high standards are maintained in line with the latest initiatives and developments in Care Practices as may be laid down in appropriate legislation, regulations and Care Standards.
Douglas Bank is situated in beautiful countryside on the outskirts of the canal-side Village of Appley Bridge. The Home has been converted from a Dower House and the buildings adjoining the original 17th century listed farmhouse has their own private gardens.
The Home has two large lounges and a conservatory where Residents can participate in various activities. There are 36 single rooms and 2 double rooms, the majority with an en-suite bathroom. Every room has central heating, a nurse call system, modern fire detection, telephone and television point. Rooms without en-suite facilities there are ample toilet facilities and bathing areas provided, within close proximity to all residents. For those residents who need help in bathing, we have bathrooms that are easily accessible for staff and service users.
The home is set on two floors, Poppy Unit is located on the ground floor and the Bluebell unit is on the first floor. A large lounge, conservatory and dining room is situated on the ground floor, and another lounge and dining area is situated on the first floor for the exclusive use of our Residents who are living with Dementia. All areas are fitted with domestic furniture and lighting. The well-manicured garden gives Douglas Bank a calm and serene ambience.
Specialist equipment, which includes hoists, grab rails and aids, have all been provided to maximise the independence of our Residents. Doorways that require wheelchair access all have the required opening width.
Our main lounge is equipped with a flat-screen colour television and provides a quiet area for Residents to rest or meet relatives. The first-floor lounge is also equipped with flat-screen colour television. The dining rooms are well laid out with wooden dining tables and part upholstered chairs.
Our first-floor area has been adapted to suit the needs of all Residents living with Dementia. This is a secure unit comprising of 9 bedrooms, one lounge and a dining area. Also, our corridors are filled with Memory Lane photos, reading corners and other interesting features to help our Residents living with Dementia to stay stimulated.
All of the en-suite facilities comprise a WC and a wash hand basin of which 19 of them have a bath as well. All hot water taps have temperature control and are checked weekly to ensure the right temperature for the comfort and convenience of our Residents. Each room is decorated and furnished to a high standard which includes matching bedroom units.
Residents are invited to personalise their bedrooms by bringing their own ornaments, pictures and any other objects of personal significance into the home. Furniture can be brought in with prior arrangements.
Our chef teams use great ingredients to provide freshly prepared, nutritionally balanced meals based on regularly changing, seasonal menus. We make mealtimes an occasion for our residents, enabling them to enjoy their food in welcoming surroundings and catered for by our care teams. Residents always have multiple options to choose from at all meal times and can opt for something different if they change their minds when the food arrives.
We make sure our residents start the day right with a filling breakfast including cereals, fruit, toast and porridge, plus a daily changing choice of hot options. Our Residents are welcome to have breakfast any time they desire, and we are happy to accommodate their morning schedule. Between Breakfast and Lunch, we offer mid-morning cake and coffee.
Here lunch is the main meal of the day – enabling residents to dine together in a restaurant-style environment and providing a choice of hot meals and the option of soup or a sandwich for those that don’t want something quite as filling. Lunch is finished with delicious desserts, all prepared on-site by our chef teams.
And then, between lunch and supper, it’s mid-afternoon tea time with mouth-watering freshly baked cakes that our residents and team members enjoy together, making afternoon tea an activity in itself. After supper, during the night, lighter meal options are provided in the evening, and fresh fruit and snacks are available throughout the day to keep resident’s nourished, energised and satisfied.
Douglas Bank Nursing Home has 31 members of staff: 21 of whom are directly involved with providing care for our Residents. Between them, they have over 100 years of care experience. All our Senior Carers hold an NVQ Level 3 in Health and Social Care and more than 55% of staff hold an NVQ Level 2 and others are working towards it.
John Holland is a Registered Nurse with several years of experience. He started his nursing career as an Assistant at the Royal Liverpool Teaching Hospital. During his training as a nurse, he worked at the Broad Green and Stoddart House in Aintree Hospital. Once he completed his nursing training specialising in mental health, John worked at Ashworth Special Hospital and Altcourse Prison.
Then, John decided to enter the private sector and decided that he wanted to work with the elderly. In the private sector, John worked various roles from charge Nurse to Clinical Nurse Specialist in Neurology and then moved to management. Since then John has worked as a Deputy Manager for many years before stepping up as Manager. He is specialised in swiftly improving services and worked in several homes across the northwest from 20 beds to 120 beds.
John wants to use his nursing and managerial skills to help Doublas Bank improve its rating while keeping our Residents and staff at heart.
The Deputy Manager supports the Home Manager and takes charge in his absence. Senior Carers and Carers tend to the care of residents.
The Admin and Head Office team are responsible for dealing with fees and clients personal allowance, suppliers’ invoices and payroll.
Our cooks work on alternate days preparing and providing meals to our residents 3 times a day to meet each individual’s dietary need.
Douglas Bank invests in a wide range of training for all our staff members, not only do we complete the mandatory training, we also complete additional training courses such as Catheter Care, Challenging Behaviour, Malnutrition Universal Screening Tool, Dysphasia, Common Health Problems, End of Life Care and much more. All our staff re-train every year in dementia to keep our knowledge up to date to ensure we provide the best care.
Therapeutic activities are available for all our residents including those living with dementia; these include the normal recreational events. Activities are planned and actioned through our Activities Co-ordinator; a 4 weekly plan is available.
Self-Funded Nursing Care from £750 – £1250 (excluding FNC for nursing residents)
(These prices are only a guideline, please contact Douglas Bank Nursing Home to find out the exact price for your requirements.)
For information about local authority financial support available, please check the care cost calculator
Here at Douglas Bank, we have a dedicated activities coordinator responsible for creating a monthly activities calendar. We Care Group provides the activities coordinators with all the tools necessary to enhance the well-being of our Residents. We are NAPA (National Activities Provider Association) members, which means each month, we receive a variety of activities and ideas; our activities coordinators can also get trained and develop their skills as well-being coordinators.
As we have residents with dementia, it is crucial to have daily activities that help keep their minds sharp. We focus on the sensory stimulation for our residents, which means we have activities that stimulate their senses (taste, smell, vision, hearing and touch)
Besides the wide range of sensory stimulation and activities, each Home has a 40 inches interactive table. In the past year, WCG invested in getting a Sharp Interactive table to each Home to aid the activities coordinators to provide a more person-centred and one-on-one session to low mobility Residents or Residents who prefer not to socialise.
In Douglas Bank, we believe in helping enrich the lives of people with dementia to ensure they are happy and fulfilled.
What are the interactive tables?
We Care Group believe in the importance of technology for the betterment of life, and that is why we invested in the Interactive Tables in the past year. The interactive table is a 40 inches, scratch resistance, durable pad with an integrated Android operating system. It has up to 10 touchpoints, which means two residents and one carer simultaneously can use it.
Research on the neuropathology of dementia and the science of play establishes that people in the later stages of dementia can still experience three primary outcomes of the game:
All three outcomes can be achieved through residents interaction with the table and the carer guidance.
As the interactive digital tables have an android operating system, our activities coordinators and home managers can download multiple applications. From brain training, memory to puzzle apps.
The table can be utilised in several different ways as follows:
- Dementia and Brain training apps and games
- Collaborative games (multi-user)
- Listening to music
- Keep fit lessons, sing along & quizzes
- Watching films and documentaries
- Viewing the internet
- Skype calling
- Staff training
- Memory learning
- Cognitive improvement
- Aid sensory impairment
- Working as a group
- Encourage general rehabilitation
- Adding a video camera to talk remotely to residents family and friends
This technology adds to our well-being, and the activities mix helps us keep our Residents sharp, happy and entertained.
Contact Douglas Bank Nursing Home
Please complete the contact information below and let us know your needs. Upon receipt of your information one of our team members will reach out.
Phone Number01257 255 823
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