Welcome to Bilton Hall Nursing Home

About Bilton Hall

At Bilton Hall Nursing Home you can be assured of excellent standards of care and high-quality facilities in a beautiful tranquil setting.

This 60-bedded home is situated in one of the oldest buildings in Harrogate and is set within seven acres of landscaped gardens with extensive lawns, flower beds and mature trees with panoramic views over Knaresborough. There is a range of sitting areas with chairs, tables and parasols to enable the residents to enjoy the outdoors.

This Jacobean former manor house has up-to-date facilities for 60 residents, with all rooms having private en-suite facilities and there are beautiful lounges and dining rooms giving residents choices.

A person-centred dementia unit has recently been completed offering expert nursing care. There is a dedicated activities co-ordinator who has developed a programme, offering a wide range of entertainment and activities to suit all tastes.

Situated conveniently between Harrogate & Knaresborough, Bilton Hall offers 24-hour nursing care to residents in a homely, compassionate environment and prides itself on its delicious home-cooked food.

Bilton Hall Nursing Home is part of a group that runs successful Nursing and Residential Care Homes. The Home is registered and inspected by Care Quality Commission (CQC) to provide outstanding care as follows:

• Physical disability
• People living with Dementia
• People who require Nursing or Personal care
• Treatment of disease, disorder or injury

The maximum number of Residents allowed at any one time is 60.

Bilton Hall Nursing Home aims to continually provide its residents with a secure, relaxed, and homely environment in which their care, well-being and comfort is of prime importance.

Carers will always strive to preserve and maintain the dignity, individuality and privacy of all residents and in so doing will be sensitive to the residents’ ever-changing needs. Such needs may be medical / therapeutic (for physical and mental welfare), cultural, psychological, spiritual, emotional and social, and residents are encouraged to participate in the development of their individualised Care Plans in which the involvement of family and friends may be appropriate and is greatly valued.

All Care staff within the home will be appropriately qualified to deliver the highest standards of care. A continuous staff training programme is implemented to ensure that these high standards are maintained in line with the latest initiatives and developments in Care Practices as may be laid down in appropriate legislation, regulations and Care Standards.

Bilton Hall comprises a 17th-century Jacobean grade II listed building which has been substantially extended and converted; the last part of the building was added in the 1980s. The entire property is set within 7 acres of land in a rural setting with panoramic views across the Nidd valley.

The home is set on two floors and provides accommodation of 56 single rooms and 2 double rooms. Two large lounges and two separate dining rooms are situated on the ground floor, with one separate lounge and one dining area situated on the first floor for the exclusive use of our residents who are living with dementia. All areas are fitted with domestic furniture and lighting. The well-manicured and large lawn gardens give Bilton Hall a calm serene ambience. All the rooms have en-suite facilities with 12 of them having bathrooms and there are ample toilet facilities and bathing areas provided, within close proximity to all residents. For those residents who need help bathing, we have bathrooms which are easily accessible for staff and residents.

Specialist equipment, which includes hoists, grab rails and aids, have all been provided to maximise the independence of our service users. Doorways which require wheelchair access all have the required opening width.

The two separate lounges on the ground floor both feature high ornate plastered ceilings and bay windows. Our main lounge is equipped with a flat-screen colour television and our music lounge provides a quiet environment for people to rest or meet relatives. There is a newly decorated lounge situated on the first floor, this is also equipped with flat-screen colour television. The three dining rooms are well laid out with wooden dining tables and part upholstered chairs.

Our first-floor area has been adapted to suit the needs of all residents living with dementia. This is a secure unit comprising of 18 bedrooms, one lounge and a dining area. The main lounge is equipped with all special needs equipment to help provide comfort and stimulation to each resident. There is also a hairdressing studio on the first floor. Each bedroom is designed with a different colour door and special features to ensure that our residents living with dementia can relate to their own living space. Also, our corridors are filled with memory lane photos, reading corners and other interesting features to help our residents living with dementia to stay stimulated. In recognition of the unique needs of people living with dementia, we have created an area that is set to the highest standards in specialist care for those living with dementia and support for their families.

We have a Butterfly garden which includes features such as an old car, telephone box, post box, old butcher’s bike and water fountain. Plants in this garden are designed to encourage and stimulate the senses.

Our chef teams use great ingredients to provide freshly prepared, nutritionally balanced meals based on regularly changing, seasonal menus. We make mealtimes an occasion for our residents, enabling them to enjoy their food in welcoming surroundings and catered for by our care teams. Residents always have multiple options to choose from at all meal times and can opt for something different if they change their minds when the food arrives.

We make sure our residents start the day right with a filling breakfast including cereals, fruit, toast and porridge, plus a daily changing choice of hot options. Our Residents are welcome to have breakfast any time they desire, and we are happy to accommodate their morning schedule. Between Breakfast and Lunch, we offer mid-morning cake and coffee.

Here lunch is the main meal of the day  – enabling residents to dine together in a restaurant-style environment and providing a choice of hot meals and the option of soup or a sandwich for those that don’t want something quite as filling. Lunch is finished with delicious desserts, all prepared on-site by our chef teams.

And then, between lunch and supper, it’s mid-afternoon tea time with mouth-watering freshly baked cakes that our residents and team members enjoy together, making afternoon tea an activity in itself. After supper, during the night, lighter meal options are provided in the evening, and fresh fruit and snacks

Management Team

Lin Lee is the Home Manager of Bilton Hall. Lin oversees the day to day running of the Home. The Deputy Manager supports this role and takes charge in the absence of the Manager. Nurses, Senior Carers and Carers tend to the care of residents.

Care Team

Bilton Hall has 62 members of staff: 41 of whom are directly involved with providing care for our residents. Between them they have over 100 years of care experience. All our Senior Carers hold an NVQ Level 3 in Health and Social Care and of our 29 care staff more than 50% of staff hold an NVQ Level 2 with others who are working toward this qualification.

Support Team

The Admin and Head Office team are responsible for dealing with fees and clients personal allowance, suppliers’ invoices and payroll.

Domestic and Maintenance staff ensure the home is a safe and clean environment at all times, following the regulations set by COSHH, HSE and IPC.

Our cooks work on alternate days preparing and providing meals to our residents 3 times a day to meet each individual’s dietary need.

Bilton Hall invests in a wide range of training for all our staff members, not only do we complete the mandatory training, we also complete additional training courses such as Catheter Care, Challenging Behaviour, Malnutrition Universal Screening Tool, Dysphasia, Common Health Problems, End of Life Care and much more. All our staff re-train every year in dementia to keep our knowledge up to date to ensure we provide the best care.

Therapeutic activities are available for all our residents including those living with dementia; these include the normal recreational events. Activities are planned and actioned through our Activities Co-ordinator; a 4 weekly plan is available.

Here at Bilton Hall, we have a dedicated activities coordinator responsible for creating a monthly activities calendar. We Care Group provides the activities coordinators with all the tools necessary to enhance the well-being of our Residents. Each Home is a NAPA (National Activities Provider Association) member, which means each month, we receive a variety of activities and ideas; our activities coordinators can also get trained and develop their skills as well-being coordinators.

As we have residents with dementia, it is crucial to have daily activities that help keep their minds sharp. We focus on the sensory stimulation for our residents, which means we have activities that stimulate their senses (taste, smell, vision, hearing and touch)

Besides the wide range of sensory stimulation and activities, each Home has a 40 inch interactive table. In the past year, WCG invested in getting a Sharp Interactive table to each Home to aid the activities coordinators to provide a more person-centred and one-on-one session to low mobility Residents or Residents who prefer not to socialise. 

At Bilton Hall, we believe in helping to enrich the lives of people with dementia to ensure they are happy and fulfilled.