Bilton Hall Nursing Home is part of a group that runs successful Nursing and Residential Care Homes. The Home is registered and inspected by Care Quality Commission (CQC) to provide outstanding care as follows:

• Physical disability
• People living with Dementia
• People who require Nursing or Personal care
• Treatment of disease, disorder or injury

The maximum number of Residents allowed at any one time is 60.

Bilton Hall Nursing Home aims to continually provide its residents with a secure, relaxed, and homely environment in which their care, well-being and comfort is of prime importance.

Carers will always strive to preserve and maintain the dignity, individuality and privacy of all residents and in so doing will be sensitive to the residents’ ever-changing needs. Such needs may be medical / therapeutic (for physical and mental welfare), cultural, psychological, spiritual, emotional and social, and residents are encouraged to participate in the development of their individualised Care Plans in which the involvement of family and friends may be appropriate and is greatly valued.

All Care staff within the home will be appropriately qualified to deliver the highest standards of care. A continuous staff training programme is implemented to ensure that these high standards are maintained in line with the latest initiatives and developments in Care Practices as may be laid down in appropriate legislation, regulations and Care Standards.

Bilton Hall comprises a 17th-century Jacobean grade II listed building which has been substantially extended and converted; the last part of the building was added in the 1980s. The entire property is set within 7 acres of land in a rural setting with panoramic views across the Nidd valley.

The home is set on two floors and provides accommodation of 56 single rooms and 2 double rooms. Two large lounges and two separate dining rooms are situated on the ground floor, with one separate lounge and one dining area situated on the first floor for the exclusive use of our residents who are living with dementia. All areas are fitted with domestic furniture and lighting. The well-manicured and large lawn gardens give Bilton Hall a calm serene ambience. All the rooms have en-suite facilities with 12 of them having bathrooms and there are ample toilet facilities and bathing areas provided, within close proximity to all residents. For those residents who need help bathing, we have bathrooms which are easily accessible for staff and residents.

Specialist equipment, which includes hoists, grab rails and aids, have all been provided to maximise the independence of our service users. Doorways which require wheelchair access all have the required opening width.

The two separate lounges on the ground floor both feature high ornate plastered ceilings and bay windows. Our main lounge is equipped with a flat-screen colour television and our music lounge provides a quiet environment for people to rest or meet relatives. There is a newly decorated lounge situated on the first floor, this is also equipped with flat-screen colour television. The three dining rooms are well laid out with wooden dining tables and part upholstered chairs.

Our first-floor area has been adapted to suit the needs of all residents living with dementia. This is a secure unit comprising of 18 bedrooms, one lounge and a dining area. The main lounge is equipped with all special needs equipment to help provide comfort and stimulation to each resident. There is also a hairdressing studio on the first floor. Each bedroom is designed with a different colour door and special features to ensure that our residents living with dementia can relate to their own living space. Also, our corridors are filled with memory lane photos, reading corners and other interesting features to help our residents living with dementia to stay stimulated. In recognition of the unique needs of people living with dementia, we have created an area that is set to the highest standards in specialist care for those living with dementia and support for their families.

We have a Butterfly garden which includes features such as an old car, telephone box, post box, old butcher’s bike and water fountain. Plants in this garden are designed to encourage and stimulate the senses.

Our chef teams use great ingredients to provide freshly prepared, nutritionally balanced meals based on regularly changing, seasonal menus. We make mealtimes an occasion for our residents, enabling them to enjoy their food in welcoming surroundings and catered for by our care teams. Residents always have multiple options to choose from at all meal times and can opt for something different if they change their minds when the food arrives.

We make sure our residents start the day right with a filling breakfast including cereals, fruit, toast and porridge, plus a daily changing choice of hot options. Our Residents are welcome to have breakfast any time they desire, and we are happy to accommodate their morning schedule. Between Breakfast and Lunch, we offer mid-morning cake and coffee.

Here lunch is the main meal of the day  – enabling residents to dine together in a restaurant-style environment and providing a choice of hot meals and the option of soup or a sandwich for those that don’t want something quite as filling. Lunch is finished with delicious desserts, all prepared on-site by our chef teams.

And then, between lunch and supper, it’s mid-afternoon tea time with mouth-watering freshly baked cakes that our residents and team members enjoy together, making afternoon tea an activity in itself. After supper, during the night, lighter meal options are provided in the evening, and fresh fruit and snacks

Management Team

Collette Backhouse is the Home Manager of Bilton Hall. She oversees the day to day running of the Home and has a wealth of experience working in the care sector. Collette is an enthusiastic leader with a passion for care.

The Deputy Manager supports this role and takes charge in the absence of the Manager. Nurses, Senior Carers and Carers tend to the care of residents.

Care Team

Bilton Hall has 62 members of staff: 41 of whom are directly involved with providing care for our residents. Between them they have over 100 years of care experience. All our Senior Carers hold an NVQ Level 3 in Health and Social Care and of our 29 care staff more than 50% of staff hold an NVQ Level 2 with others who are working toward this qualification.

Support Team

The Admin and Head Office team are responsible for dealing with fees and clients personal allowance, suppliers’ invoices and payroll.

Domestic and Maintenance staff ensure the home is a safe and clean environment at all times, following the regulations set by COSHH, HSE and IPC.

Our cooks work on alternate days preparing and providing meals to our residents 3 times a day to meet each individual’s dietary need.

Bilton Hall invests in a wide range of training for all our staff members, not only do we complete the mandatory training, we also complete additional training courses such as Catheter Care, Challenging Behaviour, Malnutrition Universal Screening Tool, Dysphasia, Common Health Problems, End of Life Care and much more. All our staff re-train every year in dementia to keep our knowledge up to date to ensure we provide the best care.

Therapeutic activities are available for all our residents including those living with dementia; these include the normal recreational events. Activities are planned and actioned through our Activities Co-ordinator; a 4 weekly plan is available.

Meaningful Days, Every Day

At We Care Group, we believe great care is about more than meeting physical needs – it’s about helping every resident enjoy a life filled with purpose, connection and happiness. That’s why we use the Oomph! Wellbeing & Activities Platform to support our daily activities programme.

Every resident is unique, and their activities should be too. Oomph! helps our team create personalised experiences based on each person’s interests, hobbies and abilities. From music, arts and crafts and baking to gentle exercise, gardening and reminiscence sessions, our varied programme encourages residents to stay active, engaged and connected.

Taking part in meaningful activities supports both physical and emotional wellbeing. It helps maintain mobility and confidence, encourages friendships, reduces feelings of loneliness and provides valuable mental stimulation. Most importantly, it enables residents to continue enjoying the things that bring them joy.

For families, this means the reassurance of knowing their loved one is living each day with purpose. By spending less time planning and more time with residents, our wellbeing team can focus on creating moments that matter, helping every person feel valued, included and truly at home.

What happens if I can no longer afford private care?

If your circumstances change and you become eligible for local authority funding, we will work closely with you, your family, and the funding authority to ensure your continued care. While some public funding may not cover the full cost of your current room and services, we will explore all possible solutions; such as third-party top-ups or room changes where appropriate. Most importantly, we do not serve notice to residents purely because of a transition from private payment to local authority funding. We are committed to providing a long-term home and supporting you every step of the way.