Welcome to Bilton Hall Nursing Home
Providing accommodation for up to 60 individuals who require Nursing, Residential or Dementia care.
About Bilton Hall
At Bilton Hall Nursing Home you can be assured of excellent standards of care and high-quality facilities in a beautiful tranquil setting.
This 60 bed home is situated in one of the oldest buildings in Harrogate and is set within seven acres of landscaped gardens with extensive lawns, flower beds and mature trees with panoramic views over Knaresborough. There are a range of sitting areas with chairs, tables and parasols to enable the residents to enjoy the outdoors.
This Jacobean former manor house has up-to-date facilities for 60 residents, with all rooms having private en-suite facilities and there are beautiful lounges and dining rooms giving residents choices.
A person-centred dementia unit has recently been completed offering expert nursing care. There is a dedicated activities co-ordinator who has developed a programme, offering a wide range of entertainment and activities to suit all tastes.
Situated conveniently between Harrogate & Knaresborough, Bilton Hall offers 24-hour nursing care to residents in a homely, compassionate environment and prides itself on its delicious home-cooked food.
Types of Care
Nursing care is offered to residents who need 24-hour around the clock care. This will be set out in a residents’ individual care plan and includes the monitoring and assessment of potential clinical problems such as: pressure area management; nutritional balance; fluid balance; administration and management of drugs and pain management.
Residential care is long-term care provided to adults who are staying in a residential setting rather than in their own home. Our homes provide accommodation, meals, daily activities and personal care such as washing and eating. Each of our residential care homes is unique, designed to make the most of the home environment and its surroundings and with a focus on making sure that residents lead a happy, fulfilling and healthy life whilst in our care, in a home they feel safe and secure in. We want our homes to be their homes.
Palliative care is provided predominantly in our nursing homes and is focused on managing pain and making your loved one as comfortable as possible, ensuring they receive the care they want, where and how they want it, in their final moments.
Our caring and empathetic teams provide highly sensitive and compassionate end-of-life care within our nursing homes, working with your loved one and their family, as well as their GP and other health professionals, to plan their care.
We Care Group provides dementia care in both a residential and nursing setting. Each of our homes that support people living with dementia is uniquely designed to make residents feel comfortable in their homes. Corridors are filled with photos and murals to evoke fond memories from the past as well as memorabilia to encourage stimulation. Colours are used throughout the home to create positive associations and trigger the right response to a situation and the food and menus are designed to cater specifically for residents with dementia. Several of our homes even have a dementia garden creating a sensory experience in a beautiful setting.
Specialist teams are on hand day and night to provide emotional and practical support to our residents, making sure they feel completely at home in their environment. Each resident’s personalised care plan is designed to support them in living with dementia in a positive way and in addition to any medical requirements, covers everything from mealtimes, hobbies and habits to activities that will stimulate their senses and engage them in a way that is fulfilling whilst at all times respecting a resident’s privacy and independence.
Bariatric care is provided in both a residential and nursing setting depending on a resident’s needs. Our teams are trained to support bariatric residents with their mobility, provide the right type of care to meet individual needs (including for example, keeping wounds clean), as well as supporting bariatric residents with their daily tasks. Our chef teams make sure dietary requirements and plans are followed whilst also being considerate to any preferences our bariatric residents may have.
- Wi-fi available
- En-suite rooms
- Step-free access
- Activity classes
- Day trips
- Exercise classes
- Flexible mealtimes
- Award wining Dementia garden
- Night bite menu
- Private dining
- Relatives meal with residents
- Special dietary requirements
- TV lounge
- Wheelchair access
- Walk-in shower
- Single Rooms
- Double Rooms
- Rooms with ensuite WC
Activities & Services
Does the Home offer Activities for residents?
A programme of events & activities is organised monthly and includes
- Visits from entertainers & musicians
- Keep fit sessions
- Art & craft activities
- Choir practice
- Weekly bingo afternoon
Are residents encouraged to participate in activities?
Yes. Residents are encouraged to participate in activities & interact with other residents, but resident’s preferences are always respected.
What other services are offered?
A hairdresser visits every week, a chiropodist every 6 weeks and communions are held once a month. Also we have a short interdenominational church service each month. Eye tests can be conducted in the home and visits to the dentist can be arranged.
I would like to make a complaint. How can I do this?
There are a number of ways to make a complaint. You can make a complaint to the manager of the home, the registered manager will follow this through accordingly.
Alternatively, you can contact the Operations Director Tracy Johnson at: Tracy@wecaregroup.co.uk or use our contact form to report your complaint.
All complaints will be dealt with confidentially.
Please refer to our Management of Complaints for further information.
Food & Diet
Are personal likes & dislikes taken into consideration in menu planning?
Yes, we take residents’ preferences into consideration when planning menus and choices are available at all mealtimes.
We encourage residents to give us feedback on the food at the regular Residents’ meetings.
Does a Dietitian get involved with residents who need special diets?
Yes, we assess changes in residents eating habits and when there is cause for concern the local SALT department (a team of dietary professionals) visit the residents concerned and advise what is required.
Are snacks available?
Yes. Snacks and drinks are available throughout the day and evening.
Are all your homes registered?
Yes. All homes are fully registered with the Care Quality Commission and the local authority.
Our latest CQC inspection report can be seen on the CQC website: www.cqc.org.uk or you can request a copy from us.
Can I keep my own GP?
As long as the practice you are registered with is happy to travel to the nursing home it is possible to keep your GP.
If not, there are several good GP practices nearby where some of our residents are registered.
Is a Doctor available at all times?
Yes, we have access to GPs at all times and for emergencies, we have a Hospital close by ambulance.
Does the home have care plans for residents?
A comprehensive care plan is formulated for each resident which reflects their individual needs. These are shared with relatives and updated regularly.
Each Resident has a named key worker.
Due to Covid, visits were difficult but always well organised and ensured that all protocols were observed.
Son of Resident
Outstanding care and support were provided for my mum who is exceptionally happy and calm. The staff are incredibly kind to my mum and towards me.
Daughter of Resident
Bilton Hall Nursing Home is part of a group that runs successful Care Homes & Nursing Homes. The Home is registered and inspected by Care Quality Commission to provide Residential and Dementia care for both males and females as follows:
- Dementia – 60 places
- Physical disability – 60 places
- Treatment of disease, disorder or injury
The maximum number of Residents allowed at any one time is 60
Bilton Hall Nursing Home aims to continually provide its residents with a secure, relaxed, and homely environment in which their care, well-being and comfort is of prime importance.
Carers will always strive to preserve and maintain the dignity, individuality and privacy of all residents and in so doing will be sensitive to the residents’ ever-changing needs. Such needs may be medical / therapeutic (for physical and mental welfare), cultural, psychological, spiritual, emotional and social, and residents are encouraged to participate in the development of their individualised Care Plans in which the involvement of family and friends may be appropriate and is greatly valued.
All Care staff within the home will be appropriately qualified to deliver the highest standards of care. A continuous staff training programme is implemented to ensure that these high standards are maintained in line with the latest initiatives and developments in Care Practices as may be laid down in appropriate legislation, regulations and Care Standards.
Bilton Hall comprises of a 17th century Jacobean grade II listed building which has been substantially extended and converted; the last part of the building was added in 1980s. The entire property is set within 7 acres of land in a rural setting with panoramic views across the Nidd valley.
The home is set on two floors and provides accommodation of 56 single rooms and 2 double rooms. Two large lounges and two separate dining rooms are situated on the ground floor, with one separate lounge and one dining area situated on the first floor for the exclusive use of our residents who are living with dementia. All areas are fitted with domestic furniture and lighting. The well-manicured and large lawn gardens give Bilton Hall a calm serene ambience. All the rooms have en- suite facilities with 12 of them having bathrooms and there are ample toilet facilities and bathing areas provided, within close proximity to all residents. For those residents who need help in bathing we have bathrooms which are easily accessible for staff and residents.
Specialist equipment, which includes hoists, grab rails and aids, have all been provided to maximise the independence of our service users. Doorways which require wheelchair access all have the required opening width.
The two separate lounges on the ground floor both feature high ornate plastered ceilings and bay windows. Our main lounge is equipped with a flat screen colour television and our music lounge provides a quiet environment for people to rest or meet relatives. There is a newly decorated lounge situated on the first floor, this is also equipped with flat-screen colour television. The three dining rooms are well laid out with wooden dining tables and part upholstered chairs.
Our first-floor area has been adapted to suit the needs of all residents living with dementia. This is a secure unit comprising of 18 bedrooms, one lounge and a dining area. The main lounge is equipped with all special needs equipment to help provide comfort, stimulation to each resident. There is also a hairdressing studio on the first floor. Each bedroom is designed with a different colour door and special features to ensure that our residents living with dementia can relate to their own living space. Also, our corridors are filled with memory lane photos, reading corners and other interesting features to help our residents living with dementia to stay stimulated. In recognition of the unique needs of people living with dementia, we have created an area that is set to the highest standards in specialist care for those living with dementia and support for their families.
We have a Butterfly garden which includes features such as an old car, telephone box, post box, old butcher’s bike and water fountain. Plants in this garden are designed to encourage and stimulate the senses.
Our chef teams use great ingredients to provide freshly prepared, nutritionally balanced meals based on regularly changing, seasonal menus. We make mealtimes an occasion for our residents, enabling them to enjoy their food in welcoming surroundings and catered for by our care teams. Residents always have multiple options to choose from at all meal times and can opt for something different if they change their minds when the food arrives.
We make sure our residents start the day right with a filling breakfast including cereals, fruit, toast and porridge, plus a daily changing choice of hot options. Our Residents are welcome to have breakfast any time they desire, and we are happy to accommodate their morning schedule. Between Breakfast and Lunch, we offer mid-morning cake and coffee.
Here lunch is the main meal of the day – enabling residents to dine together in a restaurant-style environment and providing a choice of hot meals and the option of soup or a sandwich for those that don’t want something quite as filling. Lunch is finished with delicious desserts, all prepared on-site by our chef teams.
And then, between lunch and supper, it’s mid-afternoon tea time with mouth-watering freshly baked cakes that our residents and team members enjoy together, making afternoon tea an activity in itself. After supper, during the night, lighter meal options are provided in the evening, and fresh fruit and snacks
Bilton Hall has 62 members of staff: 41 of whom are directly involved with providing care for our residents. Between them they have over 100 years of care experience. All our Senior Carers hold an NVQ Level 3 in Health and Social Care and of our 29 care staff more than 50% of staff hold an NVQ Level 2 and others are working towards it.
Steve oversees the day to day running of the Home. The Deputy Manager who has been with us for over 15 years supports this role and takes charge in the absence of the Manager. Senior Carers and Carers tend to the care of residents.
The Admin and Head Office team are responsible for dealing with fees and clients personal allowance, suppliers’ invoices and payroll.
Our cooks work on alternate days preparing and providing meals to our residents 3 times a day to meet each individual’s dietary need.
Bilton Hall invests in a wide range of training for all our staff members, not only do we complete the mandatory training, we also complete additional training courses such as Catheter Care, Challenging Behaviour, Malnutrition Universal Screening Tool, Dysphasia, Common Health Problems, End of Life Care and much more. All our staff re-train every year in dementia to keep our knowledge up to date to ensure we provide the best care.
Therapeutic activities are available for all our residents including those living with dementia; these include the normal recreational events. Activities are planned and actioned through our Activities Co-ordinator; a 4 weekly plan is available.
Here at Bilton Hall, we have a dedicated activities coordinator responsible for creating a monthly activities calendar. We Care Group provides the activities coordinators with all the tools necessary to enhance the well-being of our Residents. Each Home is a NAPA (National Activities Provider Association) member, which means each month, we receive a variety of activities and ideas; our activities coordinators can also get trained and develop their skills as well-being coordinators.
As we have residents with dementia, it is crucial to have daily activities that help keep their minds sharp. We focus on the sensory stimulation for our residents, which means we have activities that stimulate their senses (taste, smell, vision, hearing and touch)
Besides the wide range of sensory stimulation and activities, each Home has a 40 inches interactive table. In the past year, WCG invested in getting a Sharp Interactive table to each Home to aid the activities coordinators to provide a more person-centred and one-on-one session to low mobility Residents or Residents who prefer not to socialise.
In Bilton Hall, we believe in helping enrich the lives of people with dementia to ensure they are happy and fulfilled.
What are the interactive tables?
We Care Group believe in the importance of technology for the betterment of life, and that is why we invested in the Interactive Tables in the past year. The interactive table is a 40 inches, scratch resistance, durable pad with an integrated Android operating system. It has up to 10 touchpoints, which means two residents and one carer simultaneously can use it.
Research on the neuropathology of dementia and the science of play establishes that people in the later stages of dementia can still experience three primary outcomes of the game:
All three outcomes can be achieved through residents interaction with the table and the carer guidance.
As the interactive digital tables have an android operating system, our activities coordinators and home managers can download multiple applications. From brain training, memory to puzzle apps.
The table can be utilised in several different ways as follows:
- Dementia and Brain training apps and games
- Collaborative games (multi-user)
- Listening to music
- Keep fit lessons, sing along & quizzes
- Watching films and documentaries
- Viewing the internet
- Skype calling
- Staff training
- Memory learning
- Cognitive improvement
- Aid sensory impairment
- Working as a group
- Encourage general rehabilitation
- Adding a video camera to talk remotely to residents family and friends
This technology adds to our well-being, and the activities mix helps us keep our Residents sharp, happy and entertained.
Self-Funded Nursing Care starts FROM £1200 – £1400 (excluding FNC for nursing residents)
(These prices are only a guideline, please contact Bilton Hall Nursing Home to find out the exact price for your requirements.)
For information about local authority financial support available, please check the care cost calculator
Contact Bilton Hall Nursing Home
Please complete the contact information below and let us know your needs. Upon receipt of your information one of our team members will reach out.
Phone Number01423 869131
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