“If it’s not good enough for my mother, it’s not good enough for anyone.” Bernie Suresparan, Chief Executive Officer, We Care Group

Bilton Hall Nursing Home

- 7 September 2021

Revolutionising Care: A £1.3m Transformation Programme for Enhanced Quality and Sustainability

In a ground-breaking move, We Care Group, a leading provider of older people’s residential, dementia and nursing care services, has unveiled an ambitious Transformation Programme aimed at revolutionising the landscape of care for older people in its homes.

Putting people at the forefront of care, We Care Group pioneers a human-centric approach for enhanced wellbeing. This strategic initiative not only focuses on delivering high-quality care services but also underscores the organisation’s commitment to Environmental, Social, and Corporate Governance (ESG) principles. The investment exceeds £1.3 million.

Investing in Quality Care:

The cornerstone of this transformative initiative lies in a substantial financial commitment towards enhancing the quality of care provided across all We Care Group homes. With an aging population and increasing expectations for personalised care, the organisation recognises the need to adapt and innovate to meet the evolving needs of its residents.

Staff colleague training solutions:

Recruiting additional, qualified staff, providing continuous training programs, and implementing state-of-the-art technologies will ensure that residents receive the highest standard of care. By prioritising the wellbeing and comfort of their residents, We Care Group aims to set new benchmarks in older people’s care. These include the introduction of digital pain assessment technology (PainChek), non-invasive airway clearance device (LifeVac), medicine management solutions (eMAR) and eLearning and Learning Management System (Your Hippo).

Commitment to Strategic Sustainability Principles:

Understanding the importance of sustainability and social responsibility, We Care group is taking a proactive approach towards ESG principles. The Transformation Programme includes initiatives to reduce the carbon footprint of their homes, enhance waste management practices, and explore sustainable energy sources. The organisation is committed to creating a positive impact on the environment and the communities they serve.

As a private organisation and a large employer, Corporate Social Responsibility (CSR) plays a critical role in the organisation. We Care Group is committed to ethical and sustainable practices – meaning that it takes account of the impact it has on its communities, people and environment.

Moreover, We Care Group is actively promoting social inclusivity within its care homes. Collaborative programs with local communities, co-operative working with universities and teaching facilities, volunteer opportunities, and intergenerational activities are being introduced to foster a sense of belonging and connection among residents, staff, and the wider community.

Investment in IT Systems, Governance, and Processes:

Recognising the pivotal role of technology in modern healthcare, We Care Group is making substantial investments in new IT systems to streamline operations, enhance governance, and optimise processes. The implementation of cutting-edge electronic health systems will not only improve the accuracy and efficiency of medical care but also contribute to a more seamless experience for residents and their families.

The organisation is also investing in advanced governance structures and processes to ensure transparency, accountability, and compliance with industry standards. This includes the introduction of new software in the form of M/S Dynamics along with regular audits, robust risk management protocols, and a commitment to maintaining the highest ethical standards in all aspects of their operations.

Staff Development, Marketing, and People-Centric Approach:

As a part of the Transformation Programme, We Care Group is placing a strong emphasis on its people and staff colleague development programs. Ongoing education sessions, enhanced colleague engagement via the introduction of new engagement (SONA) software that will revolutionise the way the organisation works, mentorship programs, and career advancement opportunities will empower the caregiving team.

As a values-driven and forward-thinking organisation that invests in its workforce nurturing talent, these initiatives will ensure the staff colleagues are equipped with the latest skills, tools and knowledge, and are imperative to the organisation’s success and ambitious growth plans. This people-centric approach extends beyond the residents to the staff, acknowledging their invaluable contribution to the organisation. By creating a positive and supportive work environment, We Care Group aims to foster a culture of compassion, dedication, and excellence.

In addition, a comprehensive marketing and communications strategy will be implemented to showcase the organisation’s commitment to quality care and sustainability. The goal is to not only attract new residents but also to engage with the wider community, transparently showcasing innovation and build trust.

Bernie Suresparan, Chief Executive Officer, said: “I am delighted to share our exciting Transformation Programme and investment plans and our commitment to ensuring that everyone who lives in one of our care homes receives the highest standards of care, and everyone who works with us has the best possible employment experience and opportunities.

Bernie continued: “We Care Group is committed to the continuous development of care quality which reflects our commitment to providing high-quality care services for our residents while propelling innovation and growth in the organisation. We believe choice should be at the heart of every resident’s care to enable them to live empowered, fulfilling lives – a philosophy that informs every aspect of our approach to care – so that we can make sure we are delivering the very best service to our residents.”

In conclusion, We Care Group’s Transformation Programme represents a pioneering effort to redefine older people’s care. By prioritising investment in quality care, embracing ESG and CSR principles, adopting innovation and cutting-edge technology, and focusing on staff development and community engagement, the organisation is poised to set new standards in the provision of its care services.

This forward-looking initiative reflects We Care Group ‘s unwavering commitment to the wellbeing of older people, their families, and the broader community.

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