Welcome to Saltshouse Haven Care Home
Providing accommodation for up to 150 individuals who require Residential or Dementia care.
At Saltshouse Haven, an extensively trained team of staff provide residential care, including care for adults diagnosed with dementia. Packages available include respite, convalescence and palliative provision.
This homely facility is equipped for modern care practice, having its own assisted bathrooms and shower rooms, and furniture to fit different levels of physical mobility. A light and airy conservatory are great for unwinding.
Meals can be taken in the dining room or in the privacy of residents’ own rooms, with mid-morning and afternoon treats also available, and personal tastes accounted for.
Many hobbies have been embraced by residents, individually and as a group, with film screenings and musical afternoons proving popular and monthly events that include a ‘Best of British’ celebration
Types of Care
Residential care is long-term care provided to adults who are staying in a residential setting rather than in their own home. Our homes provide accommodation, meals, daily activities and personal care such as washing and eating. Each of our residential care homes is unique, designed to make the most of the home environment and its surroundings and with a focus on making sure that residents lead a happy, fulfilling and healthy life whilst in our care, in a home they feel safe and secure in. We want our homes to be their homes.
Palliative care is provided predominantly in our nursing homes and is focused on managing pain and making your loved one as comfortable as possible, ensuring they receive the care they want, where and how they want it, in their final moments.
Our caring and empathetic teams provide highly sensitive and compassionate end-of-life care within our nursing homes, working with your loved one and their family, as well as their GP and other health professionals, to plan their care.
We Care Group provides dementia care in both a residential and nursing setting. Each of our homes that support people living with dementia is uniquely designed to make residents feel comfortable in their homes. Corridors are filled with photos and murals to evoke fond memories from the past as well as memorabilia to encourage stimulation. Colours are used throughout the home to create positive associations and trigger the right response to a situation and the food and menus are designed to cater specifically for residents with dementia. Several of our homes even have a dementia garden creating a sensory experience in a beautiful setting.
Specialist teams are on hand day and night to provide emotional and practical support to our residents, making sure they feel completely at home in their environment. Each resident’s personalised care plan is designed to support them in living with dementia in a positive way and in addition to any medical requirements, covers everything from mealtimes, hobbies and habits to activities that will stimulate their senses and engage them in a way that is fulfilling whilst at all times respecting a resident’s privacy and independence.
Bariatric care is provided in both a residential and nursing setting depending on a resident’s needs. Our teams are trained to support bariatric residents with their mobility, provide the right type of care to meet individual needs (including for example, keeping wounds clean), as well as supporting bariatric residents with their daily tasks. Our chef teams make sure dietary requirements and plans are followed whilst also being considerate to any preferences our bariatric residents may have.
- Wi-fi available
- En-suite rooms
- Step-free access
- Activity classes
- Day trips
- Exercise classes
- Flexible mealtimes
- Night bite menu
- Private dining
- Relatives meal with residents
- Special dietary requirements
- 40" interactive tables
- Solar Panels
- TV lounge
- Wheelchair access
- Walk-in shower
- Single Rooms
- Double Rooms
- Rooms with ensuite WC
Activities & Services
Does the Home offer Activities for residents?
A programme of events & activities is organised monthly and includes
- Visits from entertainers & musicians
- Keep fit sessions
- Art & craft activities
- Choir practice
- Weekly bingo afternoon
Are residents encouraged to participate in activities?
Yes. Residents are encouraged to participate in activities & interact with other residents, but resident’s preferences are always respected.
What other services are offered?
A hairdresser visits every week, a chiropodist every 6 weeks and communions are held once a month. Also we have a short interdenominational church service each month. Eye tests can be conducted in the home and visits to the dentist can be arranged.
I would like to make a complaint. How can I do this?
There are a number of ways to make a complaint. You can make a complaint to the manager of the home, the registered manager will follow this through accordingly.
Alternatively, you can contact the Operations Director Tracy Johnson at: Tracy@wecaregroup.co.uk or use our contact form to report your complaint.
All complaints will be dealt with confidentially.
Please refer to our Management of Complaints for further information.
Food & Diet
Are personal likes & dislikes taken into consideration in menu planning?
Yes, we take residents’ preferences into consideration when planning menus and choices are available at all mealtimes.
We encourage residents to give us feedback on the food at the regular Residents’ meetings.
Does a Dietitian get involved with residents who need special diets?
Yes, we assess changes in residents eating habits and when there is cause for concern the local SALT department (a team of dietary professionals) visit the residents concerned and advise what is required.
Are snacks available?
Yes. Snacks and drinks are available throughout the day and evening.
Are all your homes registered?
Yes. All homes are fully registered with the Care Quality Commission and the local authority.
Our latest CQC inspection report can be seen on the CQC website: www.cqc.org.uk or you can request a copy from us.
Can I keep my own GP?
As long as the practice you are registered with is happy to travel to the nursing home it is possible to keep your GP.
If not, there are several good GP practices nearby where some of our residents are registered.
Is a Doctor available at all times?
Yes, we have access to GPs at all times and for emergencies, we have a Hospital close by ambulance.
Does the home have care plans for residents?
A comprehensive care plan is formulated for each resident which reflects their individual needs. These are shared with relatives and updated regularly.
Each Resident has a named key worker.
Son of Resident
Sister of Resident
My father has well looked after. They do lots of activities they do with them every day to keep them entertained. He has a lot of friends, which is a blessing during the pandemic as we can only do window visiting.
Daughter of Resident
Mum wasn’t there for long and didn’t get a chance to take advantage of any of the activities on offer, but we are all sure she would have enjoyed it there; we felt it was a lovely place. All the staff we encountered were friendly and genuine, and their care and support were very much appreciated by all of us, and they enabled us to be able to spend some more precious time with her no in her final days.
Daughter of Resident
Daughter of Resident
Every time I have visited, there seems to be someone cleaning, the residence is spotless and smells clean, and the carers appear to be attentive, warm and friendly to all of the residents.
I live abroad and have no problems in calling and being able to speak to my aunt, and they have been very fast in advising me if she has any extra health issues.
My aunt used to be in and out of hospital all the time when she lived at home with bladder infections, but I think she has had to make just one visit in the past 2-years as they are very much on top of issues, which gives me great peace of mind, especially in these difficult times.
They also have a Facebook site with videos and photos posted regularly, and it’s nice to be able to see her looking healthy
Nephew of Resident
Niece of Resident
The staff on Preston Lodge are always helpful and keep us informed on what is going on and how my mum is coping with things as I know she can be difficult at times, more with me than the staff that care for her
Daughter of Resident
Saltshouse Haven Care Home is part of a wider group that operates other successful Care & Nursing Homes. The Home is registered and inspected by Care Quality Commission to provide Residential and Dementia care for both males and females as follows:
- Old age, not falling within any other category (OP)
- Physical Disability
The maximum number of Service Users allowed at any one time is 150
The Home intends:
- To meet the needs of Residents who require the security of having staff available 24 hours per day
- To help maintain independence as far as possible, while providing personal care and attention to those whose needs require such assistance
- To provide a warm, friendly and homely atmosphere with necessary rules and regulations being kept to a minimum
- To help maintain dignity and privacy to all Residents at all times by respecting their wishes and treating them as individuals.
Saltshouse Haven is a purpose-built Care Home comprising of five separate bungalow-style lodges. The home is situated in a peaceful community in the city of Hull while being located close to local shops and amenities.
The accommodation at Saltshouse Haven comprises 150 beds, each lodge is 30 bedded; Bilton, Coniston, Meaux, Preston and Seaton. Within the lodges, there are several lounges for Residents to relax and pursue their hobbies and their interests and a lovely dining room together with a conservatory. All the units are able to cater for individuals with different needs; however, before placement, all residents are assessed to ensure that they will fit in with the current client group in the unit.
All rooms are fully furnished and are equipped with a nurse call system and a smoke detector. There are T.V points in all rooms and each bedside table has a lockable drawer for personal effects. Residents wishing to have their own telephone will need to make their own arrangements. All our bedrooms and living spaces are fitted with domestic furniture and lighting and are easily accessible by wheelchair.
For those Residents who need assistance in bathing, we have bathrooms that are easily accessible by both staff and Residents. Specialist equipment, which includes hoists, grab rails and aids, have all been provided to maximise the independence of our Residents. Doorways that require wheelchair access all have the required opening width.
There are ample toilet facilities and bathing areas provided, within close proximity to all Residents.
Senior staff are on duty 24 hours a day to ensure continuing high-quality care, and they are assisted by trained Care Assistants to ensure that personalised care and attention is provided to each Resident to maintain their dignity, self-respect and esteem.
Additional charges will be payable by the Resident or their relative for hairdressing, other ancillary medical services and for personal requirements such as newspapers and clothing.
All hot water taps have temperature control and are checked weekly to ensure the right temperature for the comfort and convenience of our Residents.
Residents are invited to personalise their bedrooms by bringing their own ornaments, pictures and any other objects of personal significance into the home. Furniture can be brought in by prior arrangement.
Our Chefs prepare top quality food on the premises. Fresh local produce is delivered daily. Residents can choose their meals from our varied and tempting menus which are displayed daily to ensure individual choices can be met. All tastes and special dietary requirements are catered for.
Our chef teams use great ingredients to provide freshly prepared, nutritionally balanced meals based on regularly changing, seasonal menus. We make mealtimes an occasion for our residents, enabling them to enjoy their food in welcoming surroundings and catered for by our care teams. Residents always have multiple options to choose from at all meal times and can opt for something different if they change their minds when the food arrives.
We make sure our residents start the day right with a filling breakfast including cereals, fruit, toast and porridge, plus a daily changing choice of hot options. Our Residents are welcome to have breakfast any time they desire, and we are happy to accommodate their morning schedule. Between Breakfast and Lunch, we offer mid-morning cake and coffee.
Here lunch is the main meal of the day – enabling residents to dine together in a restaurant-style environment and providing a choice of hot meals and the option of soup or a sandwich for those that don’t want something quite as filling. Lunch is finished with delicious desserts, all prepared on-site by our chef teams.
And then, between lunch and supper, it’s mid-afternoon tea time with mouth-watering freshly baked cakes that our residents and team members enjoy together, making afternoon tea an activity in itself. After supper, during the night, lighter meal options are provided in the evening, and fresh fruit and snacks are available throughout the day to keep resident’s nourished, energised and satisfied.
Saltshouse Care Home has 124 members of staff: 85 of whom are directly involved with providing care for our Residents. Between them, they have over 100 years of care experience. All our Senior Carers hold an NVQ Level 3 in Health and Social Care and more than 40% of staff hold an NVQ Level 2 and others are working towards it.
Donna is a Registered General Nurse (RGN) with over 40 years of experience. Her main interest and experience are in managing successful care homes housing elderly and frail Residents, some of who have mental heal issues. Senior Carers and Carers tend to the care of residents.
Lead Activities Coordinator
A person-centred dementia unit offers expert nursing care. There is a dedicated activities co-ordinator who has developed a programme, offering a wide range of entertainment and activities to suit all tastes.
Sarah Pattrick | Lead Activities CoordinatorWatch Video
The Admin and Head Office team are responsible for dealing with fees and clients personal allowance, suppliers’ invoices and payroll.
Our cooks work on alternate days preparing and providing meals to our residents 3 times a day to meet each individual’s dietary need.
Saltshouse Haven invests in a wide range of training for all our staff members, not only do we complete the mandatory training, we also complete additional training courses such as Catheter Care, Challenging Behaviour, Malnutrition Universal Screening Tool, Dysphasia, Common Health Problems, End of Life Care and much more. All our staff re-train every year in dementia to keep our knowledge up to date to ensure we provide the best care.
Therapeutic activities are available for all our residents including those living with dementia; these include normal recreational events. Activities are planned and actioned through our Activities Co-ordinator; a 4 weekly plan is available.
Here at Saltshouse Haven, we have a dedicated activities coordinator responsible for creating a monthly activities calendar. We Care Group provides the activities coordinators with all the tools necessary to enhance the well-being of our Residents. Each Home is a NAPA (National Activities Provider Association) member, which means each month, we receive a variety of activities and ideas; our activities coordinators can also get trained and develop their skills as well-being coordinators.
As we have residents with dementia, it is crucial to have daily activities that help keep their minds sharp. We focus on the sensory stimulation for our residents, which means we have activities that stimulate their senses (taste, smell, vision, hearing and touch)
Besides the wide range of sensory stimulation and activities, each Home has a 40 inches interactive table. In the past year, WCG invested in getting a Sharp Interactive table to each Home to aid the activities coordinators to provide a more person-centred and one-on-one session to low mobility Residents or Residents who prefer not to socialise.
In Saltshouse Haven, we believe in helping enrich the lives of people with dementia to ensure they are happy and fulfilled.
What are the interactive tables?
We Care Group believe in the importance of technology for the betterment of life, and that is why we invested in the Interactive Tables in the past year. The interactive is a 40 inches, scratch resistance, durable pad with an integrated Android operating system. It had up to 10 touchpoints, which means two residents and one carer simultaneously can use it.
Research on the neuropathology of dementia and the science of play establishes that people in the later stages of dementia can still experience three primary outcomes of the game:
All three outcomes can be achieved through residents interaction with the table and the carer guidance.
As the interactive digital tables have an android operating system, our activities coordinators and home managers can download multiple applications. From brain training, memory to puzzle apps.
The table can be utilised in several different ways as follows:
- Dementia and Brain training apps and games
- Collaborative games (multi-user)
- Listening to music
- Keep fit lessons, sing along & quizzes
- Watching films and documentaries
- Viewing the internet
- Skype calling
- Staff training
- Memory learning
- Cognitive improvement
- Aid sensory impairment
- Working as a group
- Encourage general rehabilitation
- Adding a video camera to talk remotely to residents family and friends
This technology adds to our well-being, and the activities mix helps us keep our Residents sharp, happy and entertained.
For information about local authority financial support available, please check the care cost calculator
Contact Saltshouse Haven Care Home
Please complete the contact information below and let us know your needs. Upon receipt of your information one of our team members will reach out.
Phone Number01482 706 636
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